Technology Editor And Impact Lead
Current• Impact Lead for Which? ‘Digital Life’ initiative, coordinating a broad, cross-organisational team to tackle consumer detriment in Big Tech, security and data, fake reviews and unsafe products, producing unique research and content that has directly influenced businesses and advised UK regulators. • Conceived and commissioned research and investigations that have directly driven new legislation, including PSTI Act, DMCC Act, Product Safety and Metrology Bill, along with Ofcom reforms to the telecoms market.• Technology Editor specialising in a range of product categories including smartphones and smart tech, TVs and home entertainment, broadband and mobile providers, • Content lead for multiple Which? campaigns: o Fake Reviews – establishing Which? as the leading UK voice for fake reviews, with regular national and global press coverage, resulting in the UK regulator formally investigating Big Tech. o Price Gouging – exposing price exploitation of essential products during the COVID pandemic.o Fix Bad Broadband – addressing consumer detriment and misinformation, and working with the regulator to improve standards.• Content Lead for annual campaigns including tackling fake reviews, shopping online and smart device security.