Paul Loughran Email & Phone Number

Belfast, GB

Lisburn, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Develop and deliver event specific traffic requirements and security arrangementsAssess event and security risks, in conjunction with the Customer Services team, Marketing, Fleet, Ticketing, Signalling, Bus Operations, Property department, and key external stakeholders (PSNI, event organisers, security etc.), formulating a planned response to such risks.

Belfast, United Kingdom

Working on Translink's flagship Belfast to Dublin Enterprise service, I monitor and co-ordinate all aspects of on-train activities and customer services to ensure the safety, comfort and satisfaction of passengers in accordance with operational procedures and standards defined in the Passenger Charter. I am also required to monitor and supervise the.

Dungannon, Northern Ireland

• I spent 6 months on secondment as an Assistant Service Delivery Manager (ASDM) in Ulsterbus Dungannon. The role of ASDM is key to in the delivery of quality transport services.During this role I was required to;
• Manage business change within the district to deliver cost savings & continuously improve operating efficiencies.
• Assess, monitor & manage transport services, materials & cleaning (fleet presentation) & staff in the district, ensuring that staff are recruited, developed & trained to meet the needs of the business, to provide.
• Manage & continuously review the network of services related to the district to maximise efficiency &, where appropriate, to optimise co-ordination of bus & rail service (e.g. Goldline, school transport provision &.
• Ensure the bus fleet in district is maintained & serviced to the required standards/specification.
• Respond & provide constructive & consistent solutions to a variety of employee & trade union issues in order to maintain good industrial relations eg requests for flexible working, shift changes, personal issues.

Belfast, United Kingdom

While working as a Train Conductor I took responsibility for all aspects of the on-train customer care environment, including passenger assistance/information, revenue protection, safety and all operational duties associated with the safe working of passenger services.

Belfast, United Kingdom

• Engaging with an expansive passenger base to identify and promote the best ticket option for each individual customer and maintaining the highest standard of customer service.
• Promoting discount cards and attending civic events to attract customers to use public transportation.
• Creating and managing accurate customer records, carrying out general office administration and managing cash and card transactions generated from sales.
• Organising and attending academic and charity visits and public speaking to promote company services.
• Conducting competitions and sales initiatives, working with social media and occasionally participating in promotional and advertising work.
• Maintaining and exceeding sales targets and liaising with management across different departments.

Belfast, United Kingdom

• Identified and promoted products and services for customers, tailoring products to meet customer needs.
• Completed applications on behalf of customers for banking accounts and services.
• Ensured that my knowledge of company products and procedures was accurate and relevant.
• Received and made customer calls to ensure the accuracy of transactions and provide excellent customer service, while meeting and exceeding daily and annual sales targets.
• Trained colleagues in identifying sales opportunities.
• Participated in meetings to discuss team progress and methods to improve performance.

Belfast, United Kingdom

• Received incoming customer calls and processed requests regarding accounts, bank balances, changing of personal details, direct debits and standing orders.
• Frequently operated the telephone switchboard, transferring calls between departments and monitoring the quality of calls made by colleagues.
• Participated in the training of newly employed staff members in company processes and procedures.
• Met daily targets and often led team meetings, communicating with colleagues to improve team performance and increase revenue.
• Occasionally represented my team at management meetings, liaising with other team leaders and senior management.

Belfast, United Kingdom

• Managed customer requests and complaints effectively and continually met daily targets.
• Handled calls and queries regarding customer accounts from staff at other bank branches.
• Introduced and reinforced procedures for record-keeping and regularly checked the quality of transactions.
• Often led team meetings at the start of the working day to ensure that targets were being met.

Belfast, United Kingdom

• Advised a wide range of customers on products and provided excellent customer service.
• Operated the till during transactions and organised stock deliveries.
• Maintained a clean working environment and ensured that clothing items were kept in order.

Level 5 Certificate, Management And Leadership

Education record