• Maintenance of the product backlog and roadmap, spreading the company's strategy through squads and product owners.• Leading UX Design team and advising developers in projects for product managing.• Scope statement and customers’ needs through interviews and internal surveys.• Setting up the product knowledge base.• Usability diagnostics, interface prototyping, and process modeling.• Agile methodology reinforcement in the company (scrum and kanban).

• Provide training and workshops related to usability and user experience design.• Make reports on usability improvements for digital products and services, description of scope, and design projects budget.• Prototype low to high-fidelity design.

• Specialist at heading a squad focused on innovation and design (processes, consistency, and improvement of the quality of the software we offer as a service).• Project of the financial module, with the aim of integrating the management system to Open Banking.• Internal CRM improvement project.• Improvements in browsing the customer base and managing their profile.

• Platform restructuring project in analysis, campaign composition, maps, and customer base segmentation.• Survey of user needs through research, definition of scope of applications and functionalities.• Maintenance and prioritization of the backlog• Management of the Design team.• Information architecture, navigation, design process, and development follow-up.

• Projects for management systems for industry and commerce (tax files compose and exportation, ordering system for distributors, CRM, and dashboards for store systems).• Process mapping, user research needs.• Information architecture, prototyping, behavior and navigability standards for the systems.• Aesthetic definitions of components for systems.

• Creation of a mobile application strategy aimed at expanding the customer's experience on telecom’s products and services.• Information architecture, navigation and documentation of an application for music on the pay-TV device.• Information architecture, interface and usability of applications for internal systems of the company.• Dissemination of the culture of design thinking and user experience, through lectures for the company's employees.• Corporate presentations design.

• Research initiation: Survey of Usability and User Experience Goals in Learning Objects at PUCPR

• Studies and experiments involving usability and user experience.• Support in the production of events and courses.• Development of institutional presentations and graphic materials.

• Creative elaboration of campaigns and digital advertising materials.• Usability improvements for e-commerce.