Start-up focused on helping small businesses establish a web presence. Coaching, mentoring and managing content marketing, CMS hosting, SEO, Google Ads, Google My Business, Bing Places, Yelp among other local-seo strategies and tactics.

Defined the product vision and strategy for SMB partner sales channel enablement while leading two business process analysts. Additional scope included product planning, delivery, launch, and marketing throughout the product lifecycle. Identified the key benefits and value proposition of the product to drive new features and market penetration. Coordinated and supported product launches with sales, marketing, production, and other departments. Developed a high-level understanding of scope and feasibility of technical solutions.Key Highlights:• $2M saved through integrating or improving multiple systems and platforms; identified opportunities for new implementations reducing partner-client friction. • 25% lift in user experience achieved by identifying opportunities to create best-in-class capabilities by leveraging customer and user feedback and team expertise to connect company strengths with available resources. Competencies: UX/UI Design | Product Lifecycle | SAFe | Agile | Quantitative Analysis | Complex Problem Solving | Data Analysis | Wireframes | Design Specifications | Feature Recommendation & Development | Product Rollout Plans | Product Improvements | A/B Testing | Application Development | Scrum | Stakeholder Relations | Process Optimization

Oversaw the end-to-end delivery of application technology solutions in line with strategic business objectives with a team of ten developers, including seven domestic and offshore contractors. Created, maintained, and communicated product catalog roadmaps, including near-term delivery and 1–2-year product evolution, to engage stakeholders across the organization in aligning and supporting company and business unit strategies. Ensured business needs clearly understood and the technology implemented met the needs and expectations of the business. Budgeted and prioritized planned and unplanned development and maintenance project engagements.Key Highlights:• $1.4M cost avoidance found by identifying product requirements and future enhancements through collaborative engagements to support product strategies.• 10X rise in user experience earned by identifying, measuring, and improving key product catalog metrics to create a compelling, relevant product vision using web metrics, customer insights, user feedback, and internal operational metrics. • 3X improvement in speed of delivery attained by increasing the speed and frequency in delivering enhancements and new capabilities. Competencies: UX/UI Design | Product Lifecycle | SAFe | Quantitative Analysis | Complex Problem Solving | Data Analysis | Wireframes | Design Specifications | Feature Recommendation & Development | Product Rollout Plans | Product Improvements | A/B Testing | Agile | Application Development | Scrum | Stakeholder Relations | Process Optimization

Shaped and delivered strategy, projects, and services for full-cycle implementation projects by translating complex business requirements and processes into technical designs following Scrum practices. Delivered solutions across all project phases, including discovery, design, build, testing, training, and deployment. Performed fit/gap analysis on business requirements routed to system design and execution. Proactively acted as a trusted client advocate during engagements. Key Highlights:• 40% reduction in delivery time attained by demonstrating an ability to explain complex concepts with clarity and simplicity; delivered training in Scrum and technical subjects.• 25% diminution in costs found by collaborating and working closely with in-house development teams to implement custom solutions.Competencies: UX/UI Design | Product Lifecycle | Microsoft Azure | Quantitative Analysis | Complex Problem Solving | Data Analysis | Wireframes | Design Specifications | Feature Recommendation & Development | Product Rollout Plans | Product Improvements | A/B Testing | Agile | Application Development | Scrum | Stakeholder Relations | Process Optimization | Training | Sales | Technical Pre-Sales | Proposal Drafting | RFP

Led tech teams of five associates each in the research and development of all products and created the IT strategy and systems architecture. Oversaw the hiring and management of the team and product delivery, on time and within budget. Worked with product leads to agree on product specifications and the development and deployment of objectives. Managed an agile product development process.Key Highlights:• 86% rise in productivity earned by maintaining the technology department's productivity and developing methods for improvement; completed the work of a 15-person team with two.• 3X throughput found by leading the design, development, and production of compelling product UI/UX; guided the creative department to formalize storytelling techniques through personas and empathy.Competencies: UX/UI Design | Product Lifecycle | AWS | Quantitative Analysis | Complex Problem Solving | Data Analysis | Wireframes | Design Specifications | Feature Recommendation & Development | Product Rollout Plans | Product Improvements | A/B Testing | Agile | Application Development | Scrum | Stakeholder Relations | Process Optimization | E-Commerce | APIs

Championed the successful performance and completion of digital marketing, content management, e-commerce, analytics, workflow development practices, and emergent technology projects, as well as the seamless transition to sustainability. Partnered with stakeholders across multiple functional areas as an extension of the client teams and managed all aspects of a project through the entire lifecycle. Key Highlights:• $500,000 revenue generated by managing the overall performance and delivery of cross-functional projects in large, complex organizations; managed all stages of the project lifecycle, including scope, schedule, risks, issues, and budget using established Agile methodology.• 100% project completion rate achieved by developing and maintaining standard project documentation, project plans, agendas, action item lists, and deliverables; ensured adherence to company and SDLC best practices. Competencies: UX/UI Design | Product Lifecycle | Quantitative Analysis | Complex Problem Solving | Data Analysis | Wireframes | Design Specifications | Feature Recommendation & Development | Product Rollout Plans | Product Improvements | A/B Testing | Agile Coaching | Application Development | Scrum | Stakeholder Relations | Process Optimization | Training | Sales | Technical Pre-Sales | Proposal Drafting | RFP

Owned mission-critical, core applications responsible for running the business with a $6.2M capital budget. Oversaw the timely and on-budget delivery of projects and initiatives that aligned with the company's strategic goals. Managed a team of 25 and the team's vision overseeing the architecture and administration of core business applications. Drove the technology alignment between primary stakeholders across revenue operations, finance, marketing, customer success, and customer support while defining the direction for major business-facing applications. Key Highlights:• 83% reduction in platforms attained by leading and growing a team of business analysts, developers, and architects dedicated to running the enterprise portfolio; managed business expectations and prioritized resource allocation based on the strategic focus areas. • Eliminated resource waste by aligning solutions and vendor/partner needs by creating wireframes, writing design specifications, and presenting recommendations for new features in an evolving platform; prevented downtime when rolling out code that did not meet employee needs. Competencies: UX/UI Design | Product Lifecycle | Agile | Quantitative Analysis | Complex Problem Solving | Data Analysis | Wireframes | Design Specifications | Feature Recommendation & Development | Product Rollout Plans | Product Improvements | A/B Testing | Application Development | Scrum | Stakeholder Relations | Process Optimization | Publishing | E-Commerce | Budgeting | Leadership

• Technology specialist and team lead. Mentored and conducted performance reviews for team members. Performed candidate technical and screening interviews.• Performed project roles as project manager, business analyst, database developer, and application developer for a variety of clients & technologies.• Regularly requested to return to clients based on the high quality of my work and rapport with management.• Developed and presented pre-sales demonstrations and proposals to potential clients.• Investigated emerging technologies and trained peers.

Multiple engagements. General technology consulting. Compliance systems business intelligence and workflow analysis, design and implementation for banking, marketing and securities.

E-Commerce and digital marketing analytics strategic analysis, design and software development.

Multiple engagements. Private banking and investment business intelligence and operations support. Merger & acquisition activity for enterprise content management and other applications.

Marketing business intelligence aggregation and dashboard software development.

Perpetual trust and tax reporting systems analysis, design, and software development.

Financial and accounting systems technical analysis and software development.

Development and support of cellular billing software.

Performed Ethernet and Internet configuration for desktop computers and service desk support.