Peter Smiley Email & Phone Number

I am an innovative people oriented and process driven Swiss Army Knife of skills that loves to solve problems and build relationships for tomorrow.I advanced new QA procedures at Affinitas and developed internal training that increased our contracts by fivefold and lead my team to continual success. Because of my strength as a supervisor, I was chosen to lead a second program, and I developed new internal and external training methods that improved our overall team.I was recognized at Verizon Wireless for creating innovative training methods that were used throughout a tri-state area. My procedural manuals became company reference standards, and I helped drive the Inventory, Operations, and Customer Service sections of Operations to new levels. I looked for needs, and then distilled the answers into easily communicated bites, leaving tools so that it could be reused by others. Due to this I was often assigned to “problem locations” and would raise their scores in these areas to high values within a couple months.I was responsible at Gould for the account management of roughly half of the company accounts as the sole customer facing employee of the company for several Government Accounts, B2B accounts, and B2C accounts throughout the world. I personally handled all aspects of the customer experience from initial sales contact throughout their development, service, and growth life cycle. Through my efforts some of my customers with under $500 annual history became $250k customers as I focused on customer education, honesty, proactive service, and long-term relationship development. Each year I closed four to seven million dollars in sales.I translated customer wishes and conversations into initial engineering designs that would be provided to the technical staff for development. I used this knowledge when I proposed and helped oversee the development and marketing of a new product that became a success throughout the industry.I have honed these skills at Ruzuku working in a remote team environment. I personally handle 100% of the company sales contact, which is all approached from a training and consultative angle. To ensure a proper experience for new customers, I provide initial technical support to early customers, as well as presentations, demonstrations, and more. At each company I joined I always asked, "what could be better" and found new ways to innovate and improve things. I pivot quickly with company change, enjoy momentum, and love collaborating with my collogues to make positive things happen.

Listed skills include Account Management, Research, Sales, Business Development, and 7 others.

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  University Of Kansas

  Anthropology And Linguistics