Patryk Sniegowski Email & Phone Number

Horsham

Horsham

• Initiate, develop and maintain high quality Android applications• Review code, design and develop new features• Work closely with internal software teams and Product Development Directors to develop an implementation that meets product requirements• Interact with the test team on a regular basis to identify and address issues in a timely manner

Bracknell

• Assisting Analysts in providing first line support when workloads are high or where additional experience is required• Acting as an escalation point where difficult or controversial calls are received• Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk• Liaising with senior management• Arranging staff trainings and awareness sessions• Representing the Service Desk at meetings• Identify gaps in Knowledge Base and creating new KB articles• Producing statistics and management reports• Assisting in training of new hires• Authorise broadcast escalation process to be triggeredMonitor level 2 ticket assignments for accuracy and sufficiency troubleshooting steps• Monitor active GSD ticket assignments for SLA breach and ensure that appropriate steps are being taken for resolution

Bracknell

• Collaborates with upper level support teams and Subject Matter Experts to create a comprehensive knowledge base for both Anixter employees and Support Analysts• Completes assigned administrative projects (e.g. building and testing new software and hardware)• Contributes and maintains accurate documentation to provide consistent solutions to employees• Provides basic Level 1 Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network/mainframe connectivity and application support to Anixter employees

Bachelor Of Science (Bsc), Computing And Information Systems, First-Class Honours

Android Developer Nanodegree

For intermediate programmers pursuing Android mastery, this program teaches the tools, principles, and patterns that underlie all Android.