Provide technical support across several enterprise accounts for customers, spanning over 2000+ locations and 30000+ service-contracted hardware and software assets, as well as coordinate update and upgrade efforts with customers to maximize solution throughput. Also provide technical support as a liaison to the Datalogic IT department, providing “first response” support to local office staff and server room hardware.Devise and use SQL queries to extract information from customer and internal PostgreSQL databases to perform analysis on product ROI, performance deltas from hardware and software solution generations, and algorithm performance and accuracy over time, to gather information that helps influence multi-million dollar contract decisions and impulse sales and revenue for the enterprise.Develop and maintain internal tools and scripts to facilitate and enhance automation of tasks, and constantly maintain rapport with Research & Development on new available software and hardware solutions, utilizing Bash script, web design on a LAPP (Linux-Apache-PostgreSQL-PHP) stack, and Subversion for code version control.Serve as Subject Matter Expert regarding new product configuration and firmware-level changes on proprietary hardware, and perform testing and coordination of pilot programs of new products in conjunction with Research and Development, Strategic Account Managers and Sales.

Created 100+ digital eBook versions of physical titles using design software and programming for sale in a multitude of formats (Apple iBooks, Amazon Kindle, Google Play).Pre-processed 400+ print titles into a PDF format with interactive Table of Contents, vector text and full page information for use as a base for producing print titles, future eBook publications, Amazon SITB (Search-Inside-The-Book) previews, SEO, as well as for maintaining a digital library of works.Designed and implemented new layouts, and developed added functionality widgets for use in eBook titles.Edited and incorporated audio and video into available formats, such as Apple iBooks and Amazon Kindle publications.Processed data entry of keywords and SEO-related terms for 200+ available titles and periodically updated and logged version changes on a FileMaker DB and an AS400 DB.Commonly used software:• Apple iBooks Author• Amazon Kindle Textbook Creator• Adobe Photoshop CC• Adobe Illustrator CC• Adobe InDesign CC• Adobe Acrobat Pro CC• Adobe Premiere Pro CC• Adobe Audition CC• FileMaker• IBM AS400Commonly used languages:• HTML/CSS• JavaScript

Undertake research projects to reinforce knowledge of subject matters outside the scope of general academia.Use gathered information to create a deliverable depending on the variety of research topics.Maintain records and gathered information to be available as Subject Matter Expert and point of contact regarding presented deliverables and other questions related to the research topics.

Single-handedly maintained a local office (100+ users) of technology assets, such as desk phones, computer hardware, monitors, printers, network equipment such as routers and switches, cameras, company laptops and projectors for check-out, employee training equipment, and video conference/projection equipment.Performed break-fix hardware/software troubleshooting on user machines as requested via the HEAT ticketing system or via call-in or e-mail.Maintained and enforced technology policies as directed by the central IT department located in New York, and participated remotely in department meetings to become updated on new policies and projects.Installed and updated software packages via SCCM, as well as virus scans as requested by staff or central IT in New York.Performed periodical setup and maintenance of video conference room and equipment, and maintained and set up video conferences on- or off-site on a scheduled basis.Served as technology liaison for work performed on-site by contractors repairing HVAC, electrical, WAN equipment, and telephone (IP Phone) equipment, and performed protection of electronic office equipment procedures during planned power outages, as well as performed emergency repairs during non-planned emergency events.

Troubleshoot and maintain an elementary school computer lab and facilities.Present technology information pertinent to school administrators and faculty.Provide on-site repair and troubleshoot services for school-wide technology.Serve as liaison between LAUSD main ITD department and deployments and school staff.Perform local technology coordination and advisement duties to improve the state of technology in the K-12 environment.

Handle and assist incoming calls/e-mails from users regarding client-side issues such as printing, accessing documents or software, or software/hardware failures via use of a ticketing system.Implement company-wide system and software deployments and upgrades alone or in a team.Create and manage user accounts and e-mail in UCS for several automotive dealerships.Manage Active Directory accounts for users in several enterprise environments.Assist in troubleshooting hardware through break-fix processes and acting as Subject Matter Expert to vendors regarding follow-up of warranty support.Install and create media and presentations for company functions as needed.Assist in training process for new hires, and serving as in-house SME for IT duties.Recipient of the Sunroad Automotive Shared Services, Inc. February 2012 Employee of the Month AwardCommon Software Deployments/Updates:• Microsoft Windows XP, Windows 7, Office 2010• Infomedia Microcat• Snap-on Kia Parts Catalog• Jonas Management Suite• Reynolds and Reynolds (UCS) POWER Suite• VNC Client/Server• Plug-ins and Extensions for:o Honda iN (Interactive Network)o VinSolutions CRM Suiteo K-Dealer & Kia Universityo Ford Motor Company (FMC) Dealer WebCommonly used software:• Reynolds and Reynolds (UCS) POWER Suite (Admin)• Microsoft Exchange 2007• Microsoft Windows Server 2008 (R2) • Microsoft Windows Server 2003 • Microsoft Windows 7 (Client) • Microsoft Windows XP (Client)• Microsoft Office 2010• Help Desk Authority (ticketing software)• Bozteck VNCScan Console (management of VNC server/client relationships enterprise-wide)

Service Dell computers under warranty by troubleshooting hardware through a break-fix process.Maintain communication with the main Dell dispatch queue about necessary part replacements.Make communication with clients about possible service upgrades and further customer opportunities through Dell.