- Customer Service - Customer escalation & problem solving - CRM Salesforce & ZOHO champion- PAN India Sales Support - Lead management - End to end customer support - Customer feedback surveys

- Providing Pre-Post Sales Support for Nikkiso Europe's Sales Team- Excellent knowledge on Salesforce CRM - Entering client records, preparing reports, Dashboards etc- Preparing Technical Quotations for Cryogenic Pumps & sending it to customer- Arranging multinational Conference events- Act as liaise between other departments & the Sales Team for smooth flow of pre-post Sales Operation- End to end operation after receiving PO from customer- Following with customer for Cryogenic pump requirements- Managing marketing activities for Nikkiso Europe's Team- Complete working on Sales Process & Price list documents - Attending Sales Con-call & meetings to understand Challenges faced on Field to give proper Support - Attending enquiries received on Emails & provide solution to customer with Quotation - Good knowledge of NAVISION software

- Single point of contact for all Post Sales Support for PAN India Sales Team- Executive Assistance to Director - Sales & Marketing (managing calendar, meetings, mails etc)- Maintain & Collate the Sales Pipeline of PAN India Sales team for Weekly-monthly Sales Review Calls.- Complete responsibility of Tele calling process by managing 1 Pre-Sales Executive which includes training, trouble shooting, monitoring performance.- Coordinating with client and respective Salesperson to fix up appointments to understand Business requirement.- Liaise between other departments & the Sales Team for smooth flow of information required from time-to-time.- Prepare reports on Sales by individual BD, sales by service line and present to Management.- Provide information to the finance department on incoming & completed Mobilization as a basis for forecasting - Attending Sales Con-call & meetings to understand Challenges faced on Field to give proper input/solutions.- Working on Vendor registration and Pre and or Bidding documents to participate in Tenders.- Handling Business Enquiries received on E-mails & websites Projects worked on:CRM – (www.zoho.crm.com )Drove end to end process of CRM which includes Vendor finalization, customization, Modules making, Implementation, Testing, Troubleshooting, Go Live, Post Go Live support & Dashboard making, Reports Analysis.CSS Official Website - Successfully implemented CSS Official Website with all quality content in support of Segment & Sectors Head.

- Coordinate with Sales team to ensure timely data of drilling operations – Offshore & onshore- Preparing MIS reports for market share & revenue generation on Monthly basis, quarterly & yearly basis.- Participate in conferences and monthly sales meet to promote corporate program. - Post sales related issue’s investigation and troubleshoot service issues.- Assisting sales team members in managing outstanding quotes and closing these before expiry.- Maintaining all aspects of client & bit record in DRS hub.- Assist sales team with Month End extraction and assimilation of data for reports.- Ensuring bit details are entered in DRS software.

- To appreciate the benefit of a cutting edge technology like Stem Cell banking among target audience.- To manage accounts and meet or exceed targets relating to revenue generation, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.- To Seek target groups and manage order levels maintaining CRM database.- To provide regular feedback to management about requirements for new products and competitor activity.- Incorporated and dealt with ongoing portals and TPAs for promotional and marketing of products.

- Update and enhance the website of the organization and other websites & Portals being managed by the organization for effective communication. Ex. Khojguru.com, upto75.com, Seagull business, Empro IT Solutions.- Develop, communicate and create business opportunities in industry verticals and thereby promoting healthcare packages to corporate sales- Promoting healthcare packages to corporate sectors.- Maintaining and developing relationships with existing corporate in person and via telephone calls and emails.- Ensure customers' queries are appropriately handled by the team and are resolved within the stipulated internal benchmarks.- Handled team of 8-10 people