Paula Ackerman Email and Phone Number

• Prepares lesson plans• Teaches Microsoft Office classes• Teaches Keyboarding classes• Teaches Information Systems Engineering (ISE) classes• Provides software instruction to students via lecture, presentations and on-hands learning exercises• Mentors students by working with them one-on-one and providing encouragement and confidence

• Operated computer equipment to produce consistently high quality work product in an accurate and timely manner.• Provided expert knowledge, technical support and training to customers in the use of firm applications supported by Document Services.• Assisted customers with questions or problems via email, telephone or remote computer access. • Provided support for customers in resolving document and other application problems referred by the IT Help Desk and customers throughout the firm.• Assisted the supervisor to intake work from customers in a professional and friendly manner. • Contacted customers regarding status of work in progress and completed work.• Using conversion applications, converts documents to and from clients and customers throughout the firm.

• This position with Gray Construction was a contract position for 6 months.• Ordered drawings and update drawing files (paper & electronic) for Project Management teams.• Produced various correspondence – Meeting Minutes, Product Change Directives (PCD’s), Design Supplemental Information (DSI’s), Document Releases and Request For Information (RFI’s).• Processed electronic documents in Timberline software.• Utilized BlueBeam REVU software to manipulate documents and/or save them electronically as a portable document file.• Operated a multi-line phone as stand-in for receptionist on breaks/time-off.

• Managed quarterly state board meetings and quarterly dividend payouts.• Managed monthly legal budget by firm, invoices and accruals.• Managed state department reports and submit in a timely manner.• Ensured all contract owners/signers are familiar with the contract administration process.• Provided administrative support to the Law Department.

• Managed calendar, email and travel for VP, Operations.• Managed department tracking spreadsheets.• Managed client complaints from complaint to resolution.• Inventoried state vehicle fleet and kept records up to date.

• Created software requirements to provide functional enhancements to the existing product to meet the client’s needs. • Coded Oracle forms (10gR1 & 10gR2) using PL/SQL.• Researched and developed new and existing table scripts utilizing Tool For Application Developers (TOAD).• Performed unit and peer testing.• Performed code audits on code written by team member to ensure it was coded as stated in the design document.• Conducted stress testing on the application to verify it worked as designed.• Reviewed software design documents.• Performed trouble-shooting on defects in the application and made corrections.

• Administrative Assistant to multiple VP's and top level managers• Maintained a high level of confidentiality (contracts, customers, budgets, HR).• Coordinated/Scheduled meetings and travel arrangements.• Generated correspondence to clients, subcontractors and suppliers.• Assisted with fiscal budget process.• Administrator of the company timekeeping system (ConsulTrack).• Provided annual software upgrades to ConsulTrack for multiple sites.• Generated monthly reports from multiple databases for corporate reporting.• Processed all expense reports for the Justice Practice department.• Trained new employees in the Client Services department on ACS Intranet Systems• Assisted with technical requests in Harvest and Project Server.

Served on the ships fire team.Operated multiple bulk store rooms and managed inventory.Managed cash operations of department.Managed operations of the laundry / dry cleaning shop on the ship.