Responsible for Operations, Customer & Partner Engagement, Business growth, #SAYAPLATFORM products implementation assurance

• Responsible for successful delivery of Enhancements and smooth production support ofCITI Bank critical applications in the capacity of Delivery Head for the account.• Managed customer expectations and relationship by engaging customer• Preparation of proposals and SOWs including estimation, planning and execution.• Responsible for most successful digital transformation of Treasury FOfor CITI Bank (NAM region) with smoothest migration including its 30+ interfacing partner systems.• Customer centricity mindset and consistent quality delivery ensured systematic account growth• Ensured on time in full migration of products (MM, FX, CMS) to cloud• Led and empowered 60+ team members distributed across NAM, EMEA,APAC regions supporting 4 product lines and multiple streams covering Enhancements, Production Support and Test Automation as self managed Agile teams. Brought down release cycles from quarterly to monthly and now to fortnightly as a Product owner with efficient planningand implementing DevOps.• Contributed to effective solution reviews for any new feature added to the product is as much configurable as possible so as to take care of customer future demands wearing Design Thinking hat.• Proactive in identifying risks well ahead linked to the program andensured mitigation plan in place, which led to Zero escalations from customer even during peak pandemic outbreak.

• Responsible for successful delivery and implementation of CMS(Recon) product for EMEA region of CITI Bank, which helped in automation of reconciliation procedures for various financial instruments including Stocks, Mutual Funds, CAIP, Money Market, FX Options which contributed to drastic reduction in operations FTE and huge savings for customer.• As a production support manager for MM (EMEA & APAC), brought down open production issues count to single digit in record time.

• Responsible for gap analysis, requirement gathering, development, solution review and implementation of Treasury Product covering FX, MM and FIS Modules for ECOBANK (a major African Bank).• Highly contributed in productization of Treasury Project by identifying and Building/segregating different frameworks and carved out a configurable working product towards monetization.

• Responsible for successful migration of legacy Treasury Front Office system to Intellect Money Market for APAC region for CITI Bank.• Contributed as Tech Lead leading a team of four involving in Design, development and review of Java/Oracle components.• Got customer satisfaction rating of 5/5 for the smoothest ever Implementation of this magnitude, despite many firsts.

• Responsible for successful migration of CRRQ and PRRQ products fromCGI Perl to Java/J2EE serving Quality Domain of Cisco via design and Development of web components as well as Procedures.• Got Critical Contributor Award for resolving a show stopper issue in production, which could not be simulated in UAT.

• Responsible for bug free delivery of code as a Java developer to meet client requirements for functionality in area of Payroll(Balco) and Goa eGovernance domain projects using Java and Oracle.• Got customer accolades for Payroll project in meeting tough timelines.