Srujal Patel Email & Phone Number

Toronto, Ontario, Canada

• Receiving, unpacking, assembling, racking, and cabling of servers, storage systems, and related components.• Setting up a new colo datacenter facility.• Implementation and management of monitoring tools. (HPE OneView/ilo)• Assist operations staff with the installation, configuration, and ongoing usability of servers, storage systems, peripheral equipment, and software.• Interact with numerous computer platforms in a multi-layered client/server environment.• Create and maintain a well-organized list of inventories of all equipment and parts, as well as software licenses and maintenance agreements.• Create and maintain detailed documentation on usage procedures and policies.• Recommend and perform upgrades on systems to ensure longevity.• Work with vendor support contacts to resolve technical problems with computers, mechanical and electrical equipment, and related software.

Mississauga, Ontario, Canada

• Install equipment cages, racks, PDU's and cabinets to house customer's network, data equipment, and power circuits.• Familiarity with cable color coding and termination• Maintaining, monitoring (BMS), and recording HVAC equipment, Overpower usage and temperature.• Provide support to collocation customers, provide prompt response to customer “Remote Hands” requests.• Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.• Knowledge of and proven skills using various test sets including power system multi-meters, cable testing (Copper and fiber).• Knowledge of UPS and other power systems equipment.• Knowledge of Telco technologies, systems, and circuits• Knowledge of and proven skills with hand and power tools including drills and saws, cable cutters and strippers, jack block and other cable terminating tools, knowledge of and ability to make and repair copper and fiber patch cables in multiple configuration.

Toronto, Ontario, Canada

• Provided on-call support for critical issues. (Resolving problems with malfunctioning products. Installed software, modified and repaired hardware and resolved technical issues.)• Provided basic user troubleshooting and desktop support on Windows and Mac systems.• Answered telephone calls promptly and minimized delays that could lead to negative feedback• Worked closely with team members to meet or exceed all customer service requirements.

Advance Diploma, Computer Systems Networking - Technology

• Windows installation • Virtualization - VMware, Cloud • Server administration • Microsoft applications – Exchange suite, Office Admin.

Certificate, Mobile Application Developer

• Design, develop, test and document native mobile applications for different mobile platforms (Android and IOS). • Work independently.