With over 20 years of experience in the IT industry, I am a seasoned advisory software engineer at IBM, specializing in storage, cloud, virtualization, and systems domains. I have a proven track record of delivering high-quality products, solving complex customer problems, and leading technical teams.As a subject matter expert for IBM Cloud Pak System, a converged infrastructure solution that integrates IBM Cloud Paks, VMware, and Red Hat software, I provide level 2 and level 3 dev support for virtualization issues, handle customer escalations, and execute functional testing plans. I also collaborate with the product development team, the defect triage team, and the test engineering team to ensure product quality, reliability, and performance. I am a self-motivated and highly enthusiastic individual, with excellent interpersonal and communication skills, and a passion for innovation and customer satisfaction.