Patrick Sullivan Email & Phone Number

San Diego, CA, US

San Ramon, CA, US

As the leader of Client Services, I oversee Parachute’s amazing Service Desk, Engineering, Project Management, Governance & Compliance, NOC, Security Operations, Deployments, and internal IT teams. Together we strive to deliver extraordinary service to our diverse range of clients.

San Ramon, CA, US

Engage with clients to understand their business and technology challenges and then coordinate and maintain a technology roadmap for each client through the Technical Account Management team. These roadmaps drive many technology projects, which are delivered by the Senior Engineering team, overseen and managed through precise Project Management. Finally.

San Ramon, CA, US

Provide Strategic Technology Guidance for our larger Bay Area clients and manage the team of Technical Account Managers who engage regularly with all of our clients to ensure that technology is aligned with their business needs.

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, US

Teach three MBA courses at WSU - Management Information Systems, MIS Governance, and Business Intelligence.

Orange, CA, US

Orange County-based IT Services firm supporting clients with both traditional and Managed Services IT needs, CIO, Disaster Recovery and Security.Transformed this local IT Services firm from a marginally profitable break-fix firm to a service-driven managed services firm, with best-in-class profitability and client satisfaction.Our growth was fueled by.

San Francisco, CA, US

Coordinated cross-functional initiatives that Hyperwallet needed to complete in order to meet the strategic growth needs of the company. Also responsible for Security Governance, and in that role, successfully led the company through its PCI DSS compliance audit. Other initiatives included SSAE16 SOC 2 Type 2, Business Continuity and Disaster Recovery.

New York, US

Fixed under-performing, critical component to Service Delivery for CDS (internal MSP for Omnicom) by stabilizing staff, streamlining processes, implementing SLAs, reporting, a strong knowledge base, quality controls and measures, and standardized incident management. These changes improved client sat, provided cross-company visibility thereby enhancing.

Paddington, London, GB

Recruited to fix Compushare's Service Delivery organization, whose dysfunction was causing excessive client churn, while simultaneously containing costs as the company prepared to be acquired.My first priority was to fix Managed Services. With over 23,000 security patches backlogged in its patch management system, I reorganized and focused the team.

• As a Management Consultant, worked with several firms to optimize or build their Service Delivery operations. Highlights include:
• Captured needs, crafted the RFP, reviewed candidates, negotiated contracts. selected tools, and then designed and built NOC and remote monitoring practice for a mid-enterprise technology support firm.
• Assumed day-to-day management of InfoPartners' Remote Support Team and implemented operational changes that reduced open issues by over 50%, while capturing more detailed data about client issues. These improvements.
• Designed, built and deployed client reports so clients could better appreciate the value their Managed Services Providers were providing.
• Automated server patching for managed clients leading to more stable client environments with minimal staff effort.
• Optimized monitoring alerts from Kaseya into Connectwise to allow for better management of client infrastructure.

Ramsey, NJ, US

Prior to my joining, All Covered was perennially unprofitable, with divergent and contradictory practices, out-of-date systems, and a business model that would not sustain this nationwide IT Services firm. As part of a larger strategy, I was brought in to centralize as much work as possible and optimize how we delivered service. I defined and built out the.

Foster City, California, US

Worked in the Inovant Division of Visa managing multiple IT projects in the company's IT Portfolio. Duties included working with company stakeholders to understand business requirements, and quantify effort, duration, inter- company chargebacks, and ROI for Inovant Products Responsible for Mobile technology, Security Management, and other initiatives.

US

Xpherix, an early cloud and mobile device service provider, was initially established as an International personal 411 service before the widespread adoption of smartphones. This strategy was clearly not working, so I was brought in to optimize the infrastructure and help drive a business plan that would attract customers. After normalizing the.

Sigma Networks, incubated at Benchmark Capital, was started to solve for Metropolitan Area Networks (MANs) what MFS, Level 3, Global Crossing and others had addressed for Wide Area Network Connectivity. Namely, our objective was to resolve bandwidth bottlenecks at metro exchanges. I was brought in as CIO, at startup, to architect and deliver the.

La Vista, Nebraska, US

Full strategic and tactical responsibility for defining, managing and leading the re-engineering, implementation and integration of IT operations, including networks, systems and applications. Hired, trained and mentored a staff of 30.

Fast-track promotions through a series of increasingly responsible management positions for this data and telecom start-up. Was initially hired as IS Manager for MFS Datanet to establish IT operations and integrate technical infrastructure after acquisition of Cylix. Was promoted to Senior Director of IS and moved to Omaha to lead the integration and.

Mba, International Business

Ba, Sociology