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A dedicated and results-driven business operations manager with extensive experience in employee training and development, customer satisfaction, financial forecasting, franchise consulting, restaurant management, event preparation, profit and loss management, and inventory control. Leverages practical experience with strong communication and leadership skills, successfully training and empowering team members to meet and exceed established business objectives. A reliable producer who positions a company for long term growth by optimizing operational efficiency.
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Director Of Franchise Operations- Dunkin’Inspire Brands Dec 2020 - PresentAtlanta, Georgia, UsPartner with franchisees on executing strategy to drive top line sales and capture market share. Work with a team of 8 Business Consultants across New York City and Long Island to influence and support 80 franchisees with 770 restaurants to deliver a great customer experience while driving profitability. Collaborate with Real Estate and Construction to develop new sites and remodel existing locations. Partner with Learning & Deployment team to enhance the training and people experience.
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Director Of Franchise OperationsDunkin' Jan 2020 - PresentCanton, Ma, Us -
Training Team LeadEye Level Learning Mar 2019 - Jan 2020Ridgefield Park, New Jersey, UsSupport training team across 200 locations in North America. Coordinate, develop and deliver training to franchisees and corporate staff through classroom, one-on-one and online sessions. -
ConsultantEye Level Learning Mar 2018 - Mar 2019Ridgefield Park, New Jersey, UsConsult with 11 franchisees across Canada from Ottawa to Vancouver. Support, advise and collaborate with franchisees on opening new locations, maintaining standards and growing their business. Deliver and support training for 200 locations. Deployed the training for the new operating system.
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Business OwnerBeingreen, Inc. Dba Grabbagreen Aug 2015 - Oct 2017Developed business plan, secured funding, and opened a restaurant in 2016. Managed all aspects of business - marketing, financials, people, and operations.
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Field Service ManagerMcdonald'S Corporation Dec 2013 - Apr 2015Chicago, Illinois, UsEvaluated data and trends to identify potential opportunities to improve results. Trained franchisees and teams on new products and initiatives. Assisted franchisees in creating and executing sales plans and competitive action plans. Consulted franchisees on construction and development projects. -
Mcopco Operations ManagerMcdonald'S Corporation Oct 2011 - Dec 2013Chicago, Illinois, UsManaged a team of four Supervisors and one HR Consultant to deliver strong daily operations across 24 locations in Philadelphia market and maximize profitability of sales. Partnered with HR to oversee 175 managers and over 900 employees; ensured all policies enforced and applied fairly and consistently. Coached and developed Supervisors to identify opportunities in market and create plans to improve overall results. Evaluated Supervisor's performance annually, and reviewed performance ratings with HR for managers.
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Regional Training LeaderMcdonald'S Corporation Mar 2009 - Oct 2011Chicago, Illinois, UsLed team of six training consultants to deliver on training needs for region. Planned class schedules and training events to improve results. Trained and verified team on delivery presentation standards. Partnered and collaborated with other teams and departments to cross-functionally support regional plans.
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Training ConsultantMcdonald'S Corporation Oct 2007 - Mar 2009Chicago, Illinois, UsDeveloped and delivered training classes, seminars, and materials across five northeast regions to meet standards and drive results. Coached and partnered with five training coordinators to deliver training classes and workshops. Established routines to maximize training coordinator efficiency and restaurant results. Conducted Supervisor training for East Coast Division.Planned and coordinated logistics , including hotel, meals and reservations for events and meetings.
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Operations ConsultantMcdonald'S Corporation Aug 2002 - Oct 2007Chicago, Illinois, UsConsulted with six franchisees across 28 restaurants to meet or exceed targets and franchising standards, Reviewed and analyzed data to determine areas of opportunity and identify key focus areas. Maintained consistent consulting through thee changes in ownership and 14 remodeling projects.
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District ManagerThe Wendy'S Company Jun 1986 - Aug 2002Dublin, Ohio, UsSupervised daily operations of six restaurants to ensure teams exceeded operation standards. Completed regular audits of staff, security, and controllables to ensure restaurants met standards and ran profitably and efficiently.Training Manager 1995-2000, Trained three franchisees and several managers across the market.Restaurant Manager 1986-1995, Started as a crew person and worked through management ranks to serve as a restaurant manager at four locations.
Stephen Hudson Skills
Stephen Hudson Education Details
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Rutgers University - NewarkEconomics
Frequently Asked Questions about Stephen Hudson
What company does Stephen Hudson work for?
Stephen Hudson works for Inspire Brands
What is Stephen Hudson's role at the current company?
Stephen Hudson's current role is Franchise Operations Director at Dunkin'.
What is Stephen Hudson's email address?
Stephen Hudson's email address is st****@****nds.com
What is Stephen Hudson's direct phone number?
Stephen Hudson's direct phone number is +191797*****
What schools did Stephen Hudson attend?
Stephen Hudson attended Rutgers University - Newark.
What skills is Stephen Hudson known for?
Stephen Hudson has skills like Leadership, Restaurant Management, Franchising, Training, Team Building, Restaurants, Multi Unit, Customer Service, Customer Satisfaction, Inventory Management, Employee Training, Management.
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