• Creating and maintaining key data elements to ensure accurate output.• Responsible for creating, updating, and maintaining master records for Tennant North America customers and other data elements.• Investigating and interpreting information using a variety of internal and external sources.• Managing UPS Manifest for the Customer Master team and proactively find solutions to minimize UPS charges.• Support Customer Master and Field Support with FSM data management activities.• Participate and help manage data governance including GPO de-enrolls and Strategic Account membership roster maintenance.• Act as a resource for incoming team members and a liaison to other departments that have requests. Demonstrate excellent customer service to internal and external customers via phone, fax and email interactions Ensure the highest level of data quality, integrity, and service.• Support developing and improving master data management to increase operational efficiency and strengthen data governance.• Define, manage, and optimize data management and quality processes.• Collaborate within master data teams to ensure measurables are prioritized, scoped, assessed, and delivered on time.

Provide timely turnaround in accordance with department metrics for part availability.⦁ Collaborate with Project Managers and Material Controllers for updates on material arrival and customer delivery timelines.⦁ Monitor project delivery timelines, check work quality against company and department requirements and specifications and ensure compliance.⦁ Source in-demand materials for Field Technicians, Service Managers and Sales.⦁ Compile, record and report project performance and progress to management and key stakeholders.

Provide field support for technicians and area service managers through a number channels.• Facilitate and maintain daily technician routes throughout North America• Monitor queues and inventory to best assist technicians and drive ultimate customer satisfaction• Handle high volume email inbox and telephone calls with direct customer contact

Initiate services and repairs by ascertaining performance problems and services requested viatelephone, internet or in person. • Create repair estimates and orders. • Maintain and schedule daily service appointments for 12-month calendar. • Verify warranty and service contract coverage. • Maintain customer rapport and records. • Assist in material handling, transportation, retail service.

Oversee daily progress for over 75 nationwide employees. • Facilitate all communication between local branches, technicians, and patients to ensure safetypolicies are being followed while customers' needs are satisfied. • Establish and amend daily technician routes to increase productivity. • Forecast upcoming daily workloads for local branches nationwide to ensure proper coverage for bothinternal staff as well as technicians in the field. • Work closely with patients and families to e

Assisted in the completion process of T1, T3, DS3 and OC3 circuit order installs, modifications anddisconnections. Served as a liaison with supervisors, technicians, and support representatives toimprove communication and streamline work order processes. • Traveled to provide on-site support during several company acquisitions (West Virginia, Indiana,Illinois, Connecticut, and Florida). • Trained newly acquired Frontier employees on dispatch procedures and production expectations.