Patrick Stickney Email & Phone Number

Eden Prairie, Minnesota, United States

• Creating and maintaining key data elements to ensure accurate output.
• Responsible for creating, updating, and maintaining master records for Tennant North America customers and other data elements.
• Investigating and interpreting information using a variety of internal and external sources.
• Managing UPS Manifest for the Customer Master team and proactively find solutions to minimize UPS charges.
• Support Customer Master and Field Support with FSM data management activities.
• Participate and help manage data governance including GPO de-enrolls and Strategic Account membership roster maintenance.

Eden Prairie, Minnesota, United States

Provide timely turnaround in accordance with department metrics for part availability.⦁ Collaborate with Project Managers and Material Controllers for updates on material arrival and customer delivery timelines.⦁ Monitor project delivery timelines, check work quality against company and department requirements and specifications and ensure compliance.⦁.

Eden Prairie, Minnesota, United States

• Provide field support for technicians and area service managers through a number channels.
• Facilitate and maintain daily technician routes throughout North America
• Monitor queues and inventory to best assist technicians and drive ultimate customer satisfaction
• Handle high volume email inbox and telephone calls with direct customer contact

Greater Minneapolis-St. Paul Area

• Initiate services and repairs by ascertaining performance problems and services requested viatelephone, internet or in person.
• Create repair estimates and orders.
• Maintain and schedule daily service appointments for 12-month calendar.
• Verify warranty and service contract coverage.
• Maintain customer rapport and records.
• Assist in material handling, transportation, retail service.

Eden Prairie, MN

• Oversee daily progress for over 75 nationwide employees.
• Facilitate all communication between local branches, technicians, and patients to ensure safetypolicies are being followed while customers' needs are satisfied.
• Establish and amend daily technician routes to increase productivity.
• Forecast upcoming daily workloads for local branches nationwide to ensure proper coverage for bothinternal staff as well as technicians in the field.
• Work closely with patients and families to e

Burnsville, Minnesota

• Assisted in the completion process of T1, T3, DS3 and OC3 circuit order installs, modifications anddisconnections. Served as a liaison with supervisors, technicians, and support representatives toimprove communication.
• Traveled to provide on-site support during several company acquisitions (West Virginia, Indiana,Illinois, Connecticut, and Florida).
• Trained newly acquired Frontier employees on dispatch procedures and production expectations.