• Carry out full process of recruitment and onboarding for all job openings • Screen all candidates for suitability and follow STAR interview processes• Collate all personnel information from candidates and new hires• Follow local and global compliance guidelines for PII, GDRP, and Data protection• Completed all required regulatory trainings• Scheduling and facilitating orientation and training for all hires • Tracking benefits, PTO, trainings, etc. for employees • Liaise with HR from sister properties to arrange intra-hotel task-force programs; both sending and receiving supporting staff from other properties across CALA region• Maintaining accurate files and records • Running reports and determine staffing needs based on occupancy and turnover• Coordinating Work Permit applications for new hires and annual renewals • Project Manager for employee housing of live-in contracts• Planning talent development calendars and executing specific meetings for subcommittees• Heavily assist finance department with payroll reconciliation on bi-weekly and monthly basis• Ensure managers are following professional development plans and progressive disciplinary procedures for their department staff• Recognize and celebrate employees for exemplary service and exceeding expectations in operations

• Supervisor of the Quarter Winner (2022), Supervisor of the Quarter Nominee (2022)• Office supply procurement • Uniform inventory project management• Coordinating travel details for Corporate visits and Company VIPs• Updating GM on incidents and maintaining calendar for guest complaint follow-up• Responding on behalf of Executive Team members; drafting correspondences and arranging compensation• Organizing meetings for department heads and corporate visits; circulating agendas prior, taking minutes during, and communicating action points after• Support the Executive Team in daily operations • Draft all outgoing communications and announcements within brand voice guidelines• Assisting with creating marketing materials to brand style specifications• Assist in all aspects of operations across multitude of departments • Prioritizing property needs to fit timelines and budgetary limitations

• As a member of the Pre-opening team, assisted each leader with recruitment and administrative needs during the pre-opening.• Assisted with planning the trainings and events necessary for the opening ceremony.• Reviewed the pandemic guidelines and coordinated solutions for large groups in line with regulations.• Coordinated travel arrangements (taxis, accommodations, covid testing, etc.) for incoming staff and corporate visitors.• Advised international/expat leaders on local employment laws and cultural customs• Assisted HR with scheduling interviews and onboarding due to high volume of staffing

• Assisted extensively with opening the new Airport concessions, including setting up their digital and manual systems, and packaging products.• Learned warehouse management and stock intake.• Trained new Brand Ambassadors on the POS and inventory systems.• Worked closely with the Owner/Designer on the display of products and store layout.• Operated different outlet with little supervision, including opening and closing responsibilities. • Worked within a secure environment, and followed established safety protocols.

• Underwrite IEB programs for clients in all jurisdictions, using historical data and current market conditions to formulate pricing proposals.• Working with reinsurance partners to determine optimal mix of service and cost.• Managing Client Relationships and presenting Underwriting and Accounting results on a regular basis.• Monitoring reinsurance programs for actual versus forecast.• Preparation of ad-hoc financial reports by collection, analyzing and summarizing account information.• Extensive use of Microsoft Office Suite (Outlook, Excel, Word, Powerpoint, and Publisher).Other responsibilities and duties as required by the company, including, but not limited to:• Making travel and accommodation arrangements for clients and colleagues.• Producing marketing materials and graphics for the company to provide to current and prospective clients.• Recording and circulating minutes and action tasks after meetings and calls to the relevant parties.• Completing annual employee evaluations of personal performance, as well as objective evaluations of superiors

• Responding to customer queries and emails.• Implementing Up-selling and Suggestive Selling techniques.• Ongoing use of Microsoft Excel, Word, and Outlook to manage sales orders.• Brand awareness and recognition; updating customers on new and existing products.• Product knowledge; making suggestions based on customer’s specific needs and/or purchase history.• Trusted member of staff tasked with opening and closing responsibilities.

• Aiding the full-time staff in providing a higher quality of service for the customers.• Training new members of staff on standards of service.• Care and maintanence of the kitchen and bar equipment in line with Health and Safety standards.• Opening and Closing responsibilities before and after Dinner Service.• Hosting special events in the restaurant (Private Parties, Wine Tastings, Buy-outs)

'Segafredo Coffee' and 'Tea Forte' Specialist• Helped introduce the beverage sector of Butterfield and Vallis with the Segafredo and Tea Forte Brands.• Conducting customer visits and demonstrations for potential outlets for the products.• Training other B&V staff on the sales pitches and how to use the equipment in demonstrations. (including care and cleaning of the Espresso Machines, and how to make different styles of coffees).Sales• Responding to customer queries and emails in timely manner.• Preparing and providing quotes for services and goods required.• Implementing Up-selling and Suggestive Selling techniques.• Ongoing use of Microsoft Excel, Word, and Outlook to manage sales orders.• Visiting customers in the field to build strong relationships and ensure their needs are met.• Brand awareness and recognition; updating customers on new and existing products.• Product knowledge; making suggestions based on customer’s specific needs and/or purchase history.Office/Administration• Working independently, following instructions, and completing tasks in a timely manner.• Learning to use industry specific programs within a short timeframe.• Training other members of staff in using spreadsheets and programs.

• Chosen by company leadership to be an active participant of the small launch team for new training program; provide feedback and insight during development stages• Imparting extensive knowledge of product offerings and rewards program to new staff members.• Competence in managing staff, and working as a member of a team.• Training new staff in the standards of service, and Flow Training Modules• Providing constructive feedback to ensure all staff demonstrate the same quality of service• Implement Job Shadowing techniques to ensure new staff are comfortable within their role, and completing the job effectively.

• Pleasant and genuine demeanor; charismatic, helpful, and outgoing.• Handling customer complaints, and diffusing difficult situations in a professional manner.• Multitasking and excellent memory recall in a chaotic environment.• Implementing Up-selling and Suggestive Selling techniques in service.• Extensive knowledge of product offering, enabling client specific recommendations.• Brand awareness and recognition; updating customers on new and existing products.• Competence in managing staff, and getting them to work as a team.• Training new employees on standards of service and procedures.• Opening and closing responsibilities, due diligence, stock rotation.

• Providing a high-quality level of service in a child-friendly environment.• Running the takeout counter, as well as serving the seated guests to esnure all customers were served promptly.• Making specialty beverages (coffees and teas) to the customer's specification.• Using handheld PoS systems to ensure speed of service and increase efficiency for the wait staff.• Overcoming limitations of working in a remote location to resolve problems.• Opening and Closing Responsibilities , including the cleaning and care of equipment and facilities in the restaurant.

* Assisting the Lab Technician in scheduling appointments* Preparing and filing patient forms and records* Maintaining and cleaning the Equipment and Machines in a medical environment* Learning to use industry specific technology within a short time-frame* Helping to digitize patient records quickly and efficiently