PROFESSIONAL SUMMARYComputer Support Specialist with 20+ years experience. Proven ability to support 250+ internal customers, as well as 1000+ remote customers. Reputation for exceeding expectations in time and scope of work delivered. Pertinent areas of expertise:* Computer/Network Troubleshooting * Telephone/Voicemail Maintenance * Workstation Installation/Modification * Remote management and monitoring * Vendor Relations * Access Control Systems * Security Cameras/CCTVSpecialties: Remote Desktop management, computer hardware and software troubleshooting, results oriented, access control systems, Microsoft Office 365, TCP/IP network troubleshooting, telephone systems