Paisley Stoltman Email & Phone Number

Mccordsville, In, Us

Indianapolis, Indiana

Manage two distinct cross functional multi-state IT teams that implement and support business operations and Business Initiatives for mission critical software applications across 22+ ministry markets in 12 states.Successfully built 2 highly functional teams after total corporate reorganization that created entirely new multi-state, multi-ministry product teams in a 6 month transition period.Manage vendor relationships and contract negotiations for implementation projects, upgrades, and software licensing. Responsible and governance for multiple product portfolios. Financial operating software budget of over 4,000,000+ annually. Develop and design product roadmaps for standardization and rationalization of products across all ministry markets. Consolidated 17 ministries into 3 national servers instances for one of our large product lines. Developed relationships with Business Relationship Managers and Business Stakeholders in all markets to provide guidance on product management, enhancements, new product lines, estimating financial costs and resource planning for requested initiatives.Accomplished in managing multiple business initiatives and providing leadership and oversight, project management, guidance, problem-solving, and technical experience to teams.Perform under high pressure situations with multiple priorities and competing demands. Successfully managing 80+ concurrent projects Averaging 2500-3000 support tickets monthly HR Responsibilities including performance management, skill development, and recruiting.Ensure teams follow correct ITIL Policies and Procedures Leadership Reporting and Metrics: Support Level Agreement statistics, Change Management, Lifecycle Management, Finance Reporting

First embedded tester to software development team to change to Agile Development testing structure from traditional Waterfall testing.Led a cross-functional software development team of engineers and programmers to develop features and fix product defects bringing 6 new features to market in 6 months.Coordinated software support, product development, and testing of multiple projects simultaneously in a product release cycle. Delivered detailed feature roadmaps for product development that included action items and project targets to meet customer requirements.Developed accurate development estimates and drafted project resource plans. Worked closely with QA to develop use cases, review test cases and track feature bugs. Governance and oversight of proofing and approval of testing plans for future software releases and product development.

Maintained server infrastructure and network for the library district.Domain Controllers, SQL, Exchange, Web Pages, Library Software Platforms Managed vendor and supplier relationships and contracts.Successfully developed, wrote and received Indiana State Grant to expand the libraries online presence to reach the underserved population of the district. Provided staff and end user training on applications. Taught entry level computer classes as part of community outreach programs.

Managed end user support teams for 3 hospital facilities and joint partners to provide 24/7/365 support. Responsibility for both field service technicians and Service Desk support personnel.Managed distribution, procurement, and support for all IT user devices for all facilities. Responsible for department budget, purchasing, contracting, software licensing, and vendor and customer relationships. Created and implemented Policy Standards. Project Managed and let large implementations to meet corporate initiativesLed large transition projects during a time of large corporate change and restructuring. Total hospital refresh, domain change, transition of EMR. Project Manager for multiple large scale implementations.

Brookville, In

Managed 3 retail locations providing Internet, email and web hosting services. Managed, supported and maintained business customer relationships. Provided consultant IT services to provide total solutions to small businesses, and library districts. Provided full range of services from custom hardware and server solutions to software installation, networking, security, and troubleshooting and support. Supported PCs and server running both Windows and Unix platforms. Setup and configured security cameras, custom IVRs and SIP phones, backup and storage solutions. Managed end-user support for both Internet customers and general customer service from setup to billing.

Associate Of Science (A.S.), Computer And Information Sciences And Support Services

Bachelor'S Of Science, Information Technology

Master Of Science- Information Security And Assurance, Computer And Information Systems Security/Information Assurance

Master Of Business Administration (Mba), Management Information Systems, General