Building an effective and successful teamTaking responsibility for the progression and students and growth of the branchTeam leadership, development, and performance managementSupport and modelling Evocca's values to staff and studentsTaking responsibility for team performance

- Mentoring students through their Business qualifications- Leading workshops and working with students individually- Marking assessments- Telephone and email support to students- Demonstrating the business values of Determination, Excellence, Passion, Growth, Trust

• Involved in organising and promoting V.I.P events• Training of new employees• Develop positive customer relationships through excellent service.• Set up merchandising stands and maintain the visual appeal of the store.• Supervise staff on the night shift.• Order and receive stock from external suppliers

• Organised, updated and maintained the trader contact database for Surfers Paradise• Met and liaised with traders to discuss upcoming events in Surfers Paradise• Assisted the sponsorship team with various tasks during events

Assisted customers with questions, problems and complaints via telephone.• Developed positive customer relationships through professional phone manner• Responded to both phone and email enquiries thoroughly and professionally