Responsible for Order to Cash Support functions (Invoicing, Cash App’s, Bonus Mgt, Reporting), defined Vision & Strategy for the team. Created a customer-centric Vision and Transformation Roadmap for OTC 90+ people supporting European & North American Business Units.Key Achievements :• Delivered 20%+ efficiencies YoY, driven by automation & transformation initiatives.• Developed an “Early Warning System” predictive analytics solution in invoicing hereby increasing invoicing accuracy from 93% to 99.5%, Working Capital Impact of 10M$ for Europe.• 70% reduction of issues in EDI (Invoicing Platform) lead to reduction of Overdues by $47M.• Transformed OTC Cash App’s using technology “High Radius Cash App’s Cloud”, 40%+ efficiency @ 100% accuracy.• Rolled out NPS to measure Customer experience, improved internal score from -54 to +55 • Cleaned 54M USD Unapplied Cash on the accounts (80% reduction).• Developed Finance academy curriculum and delivered training to 100+ people in 1 year.

Ownership of end-to-end Sales Enablement and Business Operations – sales strategy / sales forecasting and planning / sales process optimization / sales compensation design and administration / reporting and analytics / sales trainingKey Achievements :• Led a 100M$+ Print and Publishing business with a YoY topline growth of 15%+ driven by strong Sales Model - Account Planning / Sales Enablement / Sales Compensation Structure• Developed / formulated the Go to Market Strategy - Account Planning and Allocation using the 9-Cell RAD analysis model. Classified customers, increased focus and bottom line by segregation and prioritization of accounts with Sales team• Carved out New Accounts Model strategy looking at the historical data of sales, also clearly defining the customer base based on various parameters like Industry / Cross Sell / Upsell model. Revenue from New Accounts grew by >200% + due to change in Sales Compensation structure• Forecasting Accuracy @ 95%+ due to better pipeline management with Sales Team in SFDC & also strong review and governance.• Built and lead the Renewal Sales team that helped build bottom line and prevent leakage of accounts, accelerated the renewals business from 85% to 100% + additional 10% through Upselling.

Responsible for Sales Plan Design & Implementation, Target Setting, Achievement Tracking and commission payout followed by in-depth analysis on the effectiveness of Sales Plans and recommendation to the executive team.Key Achievements :• Set up the Asia Pacific and LATAM Incentives and Commissions (I&C) functions – with 10 team members dispersed across 8 countries.• Designed / harmonized Lenovo’s Sales Plans across Asia Pacific and LATAM Regions, created I&C process and governance, developed and enhanced Sales Plan Analytics capability to support decision making of the business leadership team • Was part of the Global Sales Plan Design project and played a pivotal role in designing the FY1415 Sales Plans for Lenovo worldwide

I&C Leader for ANZ / JAPAN / HTK / ASEAN / INDIA / LAS & BRAZIL.

Responsible for supporting India CSMB sales on sales support, Quota preparation, Commission reporting, New Account creation, Database Mgt, Customer Profiling in sales tools, Planning & Analysis.Key Achievements :• Developed 3-year business plan that was presented by the India Leadership team to the CEO of the company (Michael Dell)• Developed / formulated the Go to Market Strategy for the SMB Business • Developed the business management system for easy review and presentation to the GM• Automated the end-to-end reporting process and provided a centralized data source for all the reporting requirements• Computed sales attainment by end of period with 100% accuracy and on timely basis and ensured that audit trail is maintained to minimize back-pay

Responsible for Customer Profitability Metrics, Segment Discount Reporting, Win Loss analysis, Process & Pricing enablement’s to help sales achieve their objectives while helping finance drive profitability.Key Achievements :• Developed a dashboard to help sales & finance help in Pricing Approach also analyzing average discounts given, supplies usage, etc. Executive reviews of a customer’s buying history with HP.• Provided reporting & analysis to sales with upside opportunities to expand out in the Enterprise space.

Responsible to make recommendations for implementing improvements, related to business processes, develop & drive monthly operating Reviews presented to the Business Heads, Project management.Key Achievements :• Reviewed, developed, produced and analyzed management reports for monitoring process efficiencies and effectiveness.• Standardized project charter across the center, drove cadence and created strong routines to guide project team members for timely completion of project tasks.• Developed Performance Metrics dashboard to drive performance and standardize reporting across teams, single truth of information.

Responsible for supporting ANZ region sales on Sales support, Quota preparation, Commission reporting, Database Mgt, Sales Enablement, Planning & Analysis.Key Achievements :• Developed & standardized the Business Management system for easy review and presentation to the Business Unit Head.• Automated the end-to-end reporting process and provided a centralized data source for all the reporting requirements

Responsible for resolving SMB business customer issues through Calls & E-mail support, which involved high-end research and extensive process knowledge with strong customer centric management qualities.Key Achievements :• SME for the process in 1 years’ time, piloted the E-care team, Awarded as the best customer service agent by Michel Dell, Green Belt Certified, Quality Topper.