Prashant Suryakumar Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Redmond, Washington, Us

Lead a team of product managers to accelerate Microsoft 365 growth for the multi billion dollar Small and Mid-Market customer segment by enabling partners and improving the direct to customer experience in-product.

Redmond, Washington, Us

Mainstreaming usage driven upsell programs across Sales and Engineering that drive Microsoft 365 revenue. Developed and operationalized the engineering playbook to help Enterprise customers realize value of their Microsoft 365 licenses. Consistent, multi billion dollar impact.2021 : Over 1K Enterprise customers improved consumption, realized value and moved to a more premium M365 offering. Engineering alignment with sales has directly influenced $xxb + of M365 Revenue2020 : Over 4x% of M365 premium revenue can be traced back to these actions, generating $1.xxb.Delivery excellence lead establishing and leading the rhythm of business for enterprise customer engineering engagements, prioritization and target attainment worldwide. (1000+ engineers)Own cross functional relationships with solution sellers, technical specialist, customer success, support and customer experience teams that ensure a seamless customer engagement journey, and drives product feedback

Redmond, Washington, Us

Go To Market lead for Enterprise customer success for Microsoft 365. Spearheaded consumption GTM for Microsoft Teams from 2017-2019 paving the way for 75M MAU over 4 years. Core team member to setup and operate the Enterprise Customer Success Unit, and the Scale Inside Sales Customer Success teams during 2017-2019Details :Created and operationalized the Usage as a business framework, consumption playbook and operational excellence to drive consumption of Microsoft 365 worldwide, that has driven consistent incremental growth of 60%+ YoY for the last 3 years, adding 100M+ commercial usersCore team to develop the Microsoft 365 customer success strategy for Microsoft : GTM planning, sales blueprint ( compensation, orchestration, headcount), Developing Consumption Plays, field readiness, training and marketing programs. Influenced the leadership (CVP's) in Microsoft, and led to the formation of the Microsoft Customer Success Unit with over 300 modern workplace CSM’s hired trained and providing coverage for over 1700 accounts, a concerted BDM motion, and an incremental 40M active entitlements in FY18Piloted and mainstreamed the scale motion to address the gap in customer success motion for over 30K SMC-Corp customers worldwide - Led design of an Inside sales pilot that drove a 5% incremental gain in active usage, and a subsequent investment of $2.5M to mainstreaming the motion across 5 areas in FY19

Redmond, Washington, Us

Rapidly scaled analytical capabilities (descriptive to predictive), for 23 business groups supported by a 70 + member team and 600+ monthly deliverables impacting revenues exceeding $1b

London, England, Gb

Startup aims to Democratize digitization in manufacturing through affordable SaaS tools. Advising the CEO in product development, GTM and launch.

Northbrook, Il, Us

Employee No. 26 in the US, held various leadership roles (from account management, business development client management and delivery operations) in growing the company and the Data Analytics industry.

Round Rock, Texas, Us

Managed a 100+ member data science team driving business outcomes for the Consumer Marketing, Enterprise Sales, SMB scale, Services operations and Software business groupsCreated and executed a 3 year analytics roadmap for Social Media encompassing social listening, customer outreach, influencer identification, lead mining and internal training. Developed B2B lead gen model with 20% higher conversion rate than traditional lead scoring. Program has generated $222M+ (through Dec, 2013), 4 patents and 84+ jobs Drove standardization in campaign and vehicle measurement for a $400M marketing budget. Increased advertising ROI by 15% by instituting a robust forecasting, testing and marketing budget allocation process for the businessConsulted the Chief Commercial officer on improving online store performance with a hypothesis driven approach to improve marketing effectiveness, assortment, website UX and multichannel org alignment. Recommendations drove a $100M transformation across all ecommerce levers improving visit quality and conversion ratesDrove analytics pipeline to develop a 360 degree view of the customer, develop customer segmentation and lifecycle forecasts, and measure the impact of CRM trigger campaigns for the Customer strategy and Insights team

Redmond, Washington, Us

Established BI framework for various online advertising channels (Search, Content and Display) including - understanding drivers of keyword bidding, competitive intelligence, feature evaluation and enhancement to improve relevance and weekly performance

San Diego, Ca, Us

advanced econometric analysis and price sensitivity models to bring wireless broadband technologies (4G) to the mobile networks in America, arguably one of the bigger technological innovations, enabling the smartphone revolution.

In

As a RF planning engineer, I led a 13 member technical team to optimize the 2G/3G wireless network coverage/operations ensuring mobile call quality for over 400K subscribers in Mumbai

Mba, General Management

Bachelor Of Engineering, Electronics

Education record