Business Acceleration Initiatives, Process Improvement and Documentation, Change Management, Project/Program Management (Waterfall and Agile methodologies), Requirements Definition and Documentation

Carrier Access Circuit Design

InfinityLabs, Inc develops solutions and provides services to simplify real life, complex business issues. We are a software and consultant solution provider that works with you to help you grow your company and your bottom line. Our vision is based on utilizing the latest technologies in analytics, machine-learning, IoT, human-centered engineering, and AI, to move business, your business, forward.

- Project/Change Management, Consulting Services and Documentation enabler catering to medium to large sized communications and utility companies in North America.- Consulting on Operational processes and organization procedures, evaluation of products and services through industry defined test and evaluation procedures.- Utilization of Waterfall, SMART, and Agile project management methodologies and frameworks for software development and delivery, implementation, and small to large network projects.- Supporting technical documentation of product features and functions, user manuals, requirements definition and storyboards.- RFP/RFI/RFQ creation to evaluation including test plan development.

- Management of North American office and Operations.- Roles and Responsibilities included Sales, Sales Support, Consulting Services, Project Management, Change and Problem Management consulting, Customer Contracts, and Software Delivery.- Work directly with customers to evaluate Operational tools, processes, and organizations and provide Gap Analysis and customized solutions (Process Improvement).- Project Managed large-scale requirement gathering and definition leading to software solution design and delivery.

- Helping North American based service providers manage their networks through standardization and harmonization of OSS systems based on ITIL and eTOM best practices across Incident, Change and Problem functional areas.- Specializing in requirement gathering, story boarding, use cases, design and software solution delivery through Waterfall and Agile project management methodologies.- Built and managed a small but highly effective team in country to support North American Sales and customized feature development and delivery.- Managed and negotiated customer, resource and partner contracts.- Achieved significant annual customer cost savings through process efficiencies and application custom configurations.

- Established and project managed the lead architectural and design teams to successfully integrate VoIP services across three (3) Tier 2 service providers.- Negotiated and managed vendor relationships based on feature and function requests (RFI/RFP/RFQ processes), interoperability and network integration requirements. Maintained quarterly vendor reviews and score cards.- Documented and implemented troubleshooting processes and procedures while providing Tier 3 support for the deployed VoIP customer base.- Supported customer and vendor SIP trunking interoperability program that allowed customers to pre-test prior to turn-up and allowed vendor equipment certification on the PAETEC VoIP network.- Established and managed related regression testing and verification for all VoIP element upgrades as part of the Service Delivery Life Cycle (SDLC) process. - Developed regression and verification test plans based on the equipment, software, features or functions being implemented as needed.- Successfully architected and project managed the implementation of an in-house developed NMS system across combined companies. This initiative created a significant network cost savings and allowed for a more flexible development platform for managing all areas of the network.- Responsible for and Project Managed the selection, purchase, and implementation of a network based SS7 monitoring system. Developed process and procedures for all Engineering and Operations support groups.

- Managed directed all aspects of the Data Network Engineering group for all company offered data services. Developed and implemented procedures designed around network stability and day-to-day network management.- Provided equipment analysis, project management and successful implementation of MPLS VPN services in the network.- Successfully selected, project managed the implementation of, and supported the SIP based VoIP services in 13 regional central offices opening up 30+ markets for revenue growth.- Defined service requirements, conducted vendor evaluations, provided input and recommendations on vendor solutions, in-house engineering architectural design and new product development to executive team. - Provided technical/budgetary evaluations and outlined implementation strategies and support guidance for new equipment of long distance service offering.- Managed all aspects of the Signaling Services group and provided company direction on all SS7 ISUP and TCAP based services.- Successfully project managed the implementation and migration of all LNP query services to an in-house solution, generating a significant annual cost savings.- Engineered, project managed, and established processes and procedures for managing a 48 node SS7 network consisting of 42 SSP's, 4 STP’s, 2 SCPs, and 280 links.

- Individual contributor managing special projects relating to network expansion and integrations. - Provided installation MOPs and designs to Operations to support project implementations.- Supported Network Operations group through network and route analysis, generation of network change orders and tracking network cost savings. Generated significant network annual cost savings.

- Project managed software development for service brokering solution in the wireless market. Lead a team of 30 developers for delivery of core software, based on product, feature. and function design requirements.- Provided risk assessment and mitigation controls with weekly project status reports.- Established and managed project timelines, budgets, and resource allocations. Lead periodic team and stakeholder meetings with published agendas and minutes.

Support SE Sales Team as the technical resource for VoIP solutions.Worked with customers to plan and implement solutions. Provided knowledge to manage their networks after installation.

- Responsible for engineering core operations network and services across the southeast territories.- Project Managed industry regulated Local Number Portability (LNP) implementation within the company. Attended industry meetings and training sessions. Managed inter-departmental implementation team establishing risk, timeline and budget controls.- Project Managed strategic customer inter-connect and trunking implementations. Tracked service orders and scheduled customer turn ups.- Design and implementation of adjunct systems and services to support SS7, local number portability, and large customer networks.- Supported Operational, Marketing, and Sales departments for product and service architecture, design, and implementation. Established internal processes and procedures following first office implementations. Provided training as necessary.

- Project managed the implementation and management of three separate Pre-Paid Calling Card systems with a team of three Engineers.- Managed and responsible for the Long Distance automated operator services platform. Maintained a 99.999% uptime with > .01 Erlang's call blockage.- Engineered and project managed the implementation of an CCS/SS7 network to provide faster call setup times and AIN services.- Assigned to an Engineering team responsible for designing and installing a 4,000 mile diverse fiber optic route.