Psyche Travis Email & Phone Number

Answers telephone and make appropriate transfers; type reports, memos, labels and letters accurately and in a timely manner; order and maintain inventory of office supplies with approval from Project Director; maintain inventory of program supplies, i.e. items needed for orientations, job fairs and meetings; assist in routine tasks and errands required for efficient operation of the office, i.e. copying and filing. Manage a case load of 90-100 individuals and families to ensure clients stay in the program, become employed and are retained on the job by: counseling clients about the various issues affecting education and employment: day care, transportation, personal/family issues, wardrobe, attitude, goal setting, completing individualized employment plans etc; providing support and referrals to other agencies when necessary; monitoring attendance and punctuality; working collectively with Job Developer to schedule clients for appropriate job interviews, following up with clients on interviews and assisting clients in choosing best job offer; collect all required documentation such as proof of income, medical documentation or certifications; work with diverse population of unemployed/underemployed clients to identify barriers to employment and connect clients to supportive services, vocational resources and/or enroll clients in job readiness program; document client interactions in WTW database, and serves a liaison with other WDSS staff, units and departments; submit activity report and performance measures on a weekly basis; attend staff meetings and present data on client retention, problems/concerns, and other client service issues.

Duties included data entry, scanning/indexing documents, categorizing and filing documents. Served as a liaison from unit to unit to ensure accurate documentation and data entry. Created effective forms for supervisor’s use in monitoring employees work production. Organized case management files, scheduled appointments, handled client inquiries regarding programmatic concerns. Updated new intake information, class schedules into interoffice database. Interacted with staff and clients in a professional manner providing optimal customer service. Gathered information and forwarded to appropriate unit/office for accurate case processing.