Piotr Symonowicz Email & Phone Number

Wrocław, Pl

Wrocław, Woj. Dolnośląskie, Polska

Malmo, Sweden

Position:Embedded QA engineer, member of a team of ~20 developers and testers.Responsibilities:- New feature development and testing. Designing and executing test plans in collaboration with the development team and other testers. Review and augmentation of older test plans. Automation of test cases.- Documentation. Describing requirements, use cases, configuration examples, troubleshooting guides.- Bug reporting. Working out trigger conditions and network… Show more Position:Embedded QA engineer, member of a team of ~20 developers and testers.Responsibilities:- New feature development and testing. Designing and executing test plans in collaboration with the development team and other testers. Review and augmentation of older test plans. Automation of test cases.- Documentation. Describing requirements, use cases, configuration examples, troubleshooting guides.- Bug reporting. Working out trigger conditions and network configurations.- Bug reproduction and fix verification. Validating fixes in different scenarios and software versions.- Design of test scenarios and configurations.- Collaboration with other testers. Training, test plan reviews, brainstorming, troubleshooting. Show less

Wrocław Area, Poland

Working for Procera Networks under a contract with CSS Corp.

Wrocław Area, Poland

Working for Procera Networks under a contract with CSS Corp.

Responsibilities:- Responding to customers' escalations as a member of a global escalations team,- Low-level management of a small team of engineers,- Participating in recruitment process, validating technical knowledge of candidates in face-to-face interviews or over the phone,- Training new hires and providing guidance to less experienced members of the team,- Managing priorities, pushing hot cases to proper engineers and assisting in their resolution,- Holding… Show more Responsibilities:- Responding to customers' escalations as a member of a global escalations team,- Low-level management of a small team of engineers,- Participating in recruitment process, validating technical knowledge of candidates in face-to-face interviews or over the phone,- Training new hires and providing guidance to less experienced members of the team,- Managing priorities, pushing hot cases to proper engineers and assisting in their resolution,- Holding periodic (monthly or bi-monthly) review meetings with few of the top customers, reviewing open and recently closed cases, collecting feedback. Show less

As a L2 Support Engineer I focus mainly on providing my expertise and troubleshooting skills to EMEA clients. This involves maintaining close relations with our customers, regular contact with the Research and Development team and working cases escalated by our L1 team.

Procera is probably the world leader when it comes to the Deep Packet Inspection solutions. Whether it comes to policy enforcement, statistics data collection and analysis or user management and accounting, the products offered are powerful, fast and easy to use. This translates to amazing customer satisfaction figures and is a basis for a great reputation in the industry.I take a great pleasure doing my part as a L1 support engineer, maintaining the first line of contact with our… Show more Procera is probably the world leader when it comes to the Deep Packet Inspection solutions. Whether it comes to policy enforcement, statistics data collection and analysis or user management and accounting, the products offered are powerful, fast and easy to use. This translates to amazing customer satisfaction figures and is a basis for a great reputation in the industry.I take a great pleasure doing my part as a L1 support engineer, maintaining the first line of contact with our customers. My job involves opening and handling cases from customers located in NASA, EMEA and APAC, performing configuration changes on live networks (usually counting over 1k hosts), setting up new machines and tailoring them to specific customer's needs. This involves both policy enforcement machines (shaping premium customers' traffic, blocking malicious services, prioritizing important applications) and statistics servers (collecting data regarding certain customers group, calculating bandwidth used by specific applications and so on).Wanna see some examples of what Procera can do? Have a read on how was customers' privacy concerns affected after releasing information on NSA's PRISM, as leaked by Edward Snowden a few weeks ago:http://aim.proceranetworks.com/2013/07/24/internet-hide-and-seekare-consumers-reacting-to-privacy-concerns/What else do I do? One of the many, I mediate between our customers and developers, working on possible bugs and finding workarounds when no permanent fix is available. I also participate in providing our customers with hardware replacements, making sure they are always delivered as quickly as possible and cause as low downtime as possible. Oh, and the really great thing? I educate myself on a daily basis. This job is both challenging and satisfying, teaching me more on networks and customer support than any seminar would. Show less

Wrocław Area, Poland

Responsibilities:- general IT support and troubleshooting- user contact- network care- new machines and systems deployment

Wrocław Area, Poland

Responsibilities:- general IT support and troubleshooting- customers and suppliers contact- software and hardware deployment

Master'S Degree, Computer Science

Speciality: Computer Systems and Networks Thesis: Comparison of modern wireless Internet access methods for mobile applications.

Bachelor'S Degree, Computer Science

Speciality: Computer Systems and Networks Thesis: The computer network security project for the residents of the estate in Lubliniec.