Approved, scheduled, planned and supervised the installation and testing of operating system and application updates to computer systems. Managed the planning and implementation of critical operating system patches to development and production Solaris servers to meet security and regulatory standards. Managed the planning and delivery of new computing systems, including operating system installation, network configuration, and standard application installation.

Maintained corporate Linux and Windows 2008 servers, manage file services,email, firewall and VPN services, and backups. Provided expertise for long-range business and technical infrastructure planning. Managed web site and application migration from internal development servers to externally hosted servers. Sized servers and installed operating systems (Linux and Windows Server), installed and configured web servers (Apache and IIS6/7), installed and configured application foundation including MySQL, PHP, and Fakoli. Tested functionality, managed DNS transfer and completed technical design documentation for final handover. Managed and executed installation of JIRA ticketing system for internal and external projects, including custom workflow and notification schema, email ticketing, and user permission schema. Migrated email services from standard Linux deployment to Zimbra Collaboration Server. Included installation of operating systems and application server, data migration, and integration with Active Directory.

Deployed, configured and administerd hosted customer application environments – specializing in Red Hat Linux, Apache, WebLogic, Oracle, and VMWare. Deployed multi-tiered customer applications which include installation and configuration of the application framework with Apache, WebLogic and Oracle database instance creation. Delivered customer-ready systems on schedule and without defects. Responded to and resolved application outages on a 24x7 basis. Performed resolution for incidents and determine root cause on server, application, and database unavailability to minimize downtime. Configured and maintaind multi-server NAGIOS monitoring solution. Created and maintained shell scripts to automate repetitive tasks, monitor web server activity and outages, collect data for reporting, maintain server health, and provide customer specific application support and functionality. Worker with other teams including product engineering, customer support, and project management to deliver the highest quality hosted application services. Set expectations with the customer and internal teams to achieve the best results.

Administered and monitord customer hardware environments including operating system, hardware, applications, and storage components - specializing in Solaris 9 and 10, Red Hat Linux, Apache, and Veritas Cluster Server. Resolved customer incident tickets on a 24x7 basis. Determined root cause and perform resolution for incidents which include server down or unavailable, disk and hardware errors, application downtime or unavailable, network issues, and web site unavailability. Reviewed all customer incidents and tickets on a daily basis for issue resolution and proactive maintenance by performing root-cause analysis, calculating possible trends, and adjusting alarms to better suit customer needs. Performed change management requests on customer equipment on a 24x7 as-needed basis which includes operating system and application patching, monitoring updates, storage reconfiguration, and application re-configuration and restarts. Proactively reviewed and tuneed customer servers and provide analysis for quarterly and annual customer reviews. Spotted trends in monitoring to decrease downtime, streamline monitoring and document common issues and procedures to enable faster resolution by Tier 1 and 2 personnel.

Provided technical architecture guidance and complete hardware solutions to Anderson Consulting customers. Specialized in the sizing and configuration of hardware and network infrastructure, including servers, storage, backup devices, firewalls, and routers. Worked on Andersen Consulting project teams to deliver complete hardware solutions to support the project, integrating new equipment with existing infrastructure to provide a seamless solution. Led project team to deliver hardware solutions for customer proposals. Completed sizing and capacity planning, developed technical architecture to meet customer needs, and created line-item hardware invoices for pricing information.