Educating First Home Buyers, Property Investors and Business Owners on the Mortgage process and how to optimise their loans to achieve their property and financial goals.Develop detailed finance solutions for clients by analysing their financial position and assessing their borrowing capacity.Review and improve existing compliance processes and practices. Manage the day to day operations at SF Capital and ensuring to maintain a clean, safe and healthy work environment.

Oneflare connects you with the right experts to help you get the job done. Whether you're looking for a plumber, cleaner, someone to walk your dog or anything in between, consider your to-do lists, done, your long term projects, finished and your problems, solved.Managed and supervised the Customer Happiness Team. Regularly conducted reporting and feedback sessions in order to align KPIS for all staff and ensure highest levels of customer service is offered at all times.Worked closely with Insights and Engineering Team to implement new software and processes leading to improved reporting and tracking capabilities for the team.Managed and resolved all escalated customer and business complaints in a timely manner. Developed a feedback and complaints process which was implemented across all teams allowing consistency in responses to our customers and businesses. Developed the Oneflare Help Centre from scratch which provides users a detailed guide to using Oneflare. This was built through years of collating all customer and business enquiries.