Global Digital Transformation Leader with a passion to empathize with customer needs in modernizing their technology, data, processes, people, culture, and organizational change capacity. Deep experience building personalized customer relationships leveraging industry experience in banking, financial services, retail, telecom, insurance, and automotive industries. Serve effectively as a Trusted Advisor to C-suite executives and key customer stakeholders on technology challenges, sharing best practices and demonstrated ability to listen, reason, imagine, and proactively solve client issues. Leverage extensive global network of industry experts across the Americas, Europe and Middle East Africa to deliver Design Thinking workshops, product demos, product roadmaps, proof of technology and identify new technology solutions to resolve mission critical business challenges. Selected contributions:Key Accomplishments: Partnered with global IBM colleagues and industry partners for numerous assigned strategic accounts to host over 700+ customer participants, who attended Global Elite Education Academies which influenced over $10M in new software license revenue. Protected over $120M in customer software investments through Lab Services engagements, new technology selection and platform modernization to new cloud technologies. Emerging Technologies: Continuously learning the latest industry technologies such as IBM Cloud Paks, Hybrid Cloud, Auto AI with IBM Watson Studio, IBM Master Data Management, and IBM Advanced Analytics. Leverage industry methodologies such as DataOps and Enterprise Design Thinking to facilitate customer business outcomes.Industry Experience: Extensive banking industry experience established by building trust, adhering to banking regulations and ensuring that all introduced technology solutions delivered are customer-focused, secure and improve the customer experience.