Vice President Of Customer Support
Current
Jul 2023 - Present
AeroLeads people directory · profile
Peter Ferguson Email & Phone Number
Vice President, Global Support @ WorkSpan | Global Digital Transformation Leader | CX | Trusted Customer Advocate | Customer Success
at
WorkSpan
1 work email found
@workspan.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Global Support @ WorkSpan | Global Digital Transformation Leader | CX | Trusted Customer Advocate | Customer Success
Location
Middlesbrough, England, United Kingdom
Who is Peter Ferguson? Overview
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Quick answer
Peter Ferguson is listed as Vice President, Global Support @ WorkSpan | Global Digital Transformation Leader | CX | Trusted Customer Advocate | Customer Success at WorkSpan, based in Middlesbrough, England, United Kingdom. AeroLeads shows a work email signal at workspan.com and a matched LinkedIn profile for Peter Ferguson.
Peter Ferguson previously worked as Vice President of Customer Support at Workspan and Snr Director Global Support at Workspan. Peter Ferguson studied at Bertram Ramsey.
Company email context
Email format at WorkSpan
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{first}.{last}@workspan.com
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Profile bio
About Peter Ferguson
Global Digital Transformation Leader with a passion to empathize with customer needs in modernizing their technology, data, processes, people, culture, and organizational change capacity. Deep experience building personalized customer relationships leveraging industry experience in banking, financial services, retail, telecom, insurance, and automotive industries. Serve effectively as a Trusted Advisor to C-suite executives and key customer stakeholders on technology challenges, sharing best practices and demonstrated ability to listen, reason, imagine, and proactively solve client issues. Leverage extensive global network of industry experts across the Americas, Europe and Middle East Africa to deliver Design Thinking workshops, product demos, product roadmaps, proof of technology and identify new technology solutions to resolve mission critical business challenges. Selected contributions:Key Accomplishments: Partnered with global IBM colleagues and industry partners for numerous assigned strategic accounts to host over 700+ customer participants, who attended Global Elite Education Academies which influenced over $10M in new software license revenue. Protected over $120M in customer software investments through Lab Services engagements, new technology selection and platform modernization to new cloud technologies. Emerging Technologies: Continuously learning the latest industry technologies such as IBM Cloud Paks, Hybrid Cloud, Auto AI with IBM Watson Studio, IBM Master Data Management, and IBM Advanced Analytics. Leverage industry methodologies such as DataOps and Enterprise Design Thinking to facilitate customer business outcomes.Industry Experience: Extensive banking industry experience established by building trust, adhering to banking regulations and ensuring that all introduced technology solutions delivered are customer-focused, secure and improve the customer experience.
Listed skills include Saas, Enterprise Architecture, Project Management, Business Analysis, and 10 others.
Current workplace
Peter Ferguson's current company
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14 roles
Peter Ferguson work experience
A career timeline built from the work history available for this profile.
Snr Director Global Support
Oct 2022 - Jul 2023
Director Of Professional Services, Emea
Mar 2022 - Jan 2023
Customer Success Manager, Global Elite Mea
Provide IBM Global Elite Program leadership within the Middle East Africa region to ensure program coverage for several strategic accounts. Serve as a Trusted Advisor to the IBM Top Hybrid Cloud clients and build meaningful relationships with assigned accounts. Identify new revenue opportunities, sharing the IBM Hybrid Cloud POV, driving Support NPS and.
Jan 2019 - Mar 2022
Global Elite Program Leader, Emea
Led a highly skilled team across EMEA whose core mission is to re-capture the hearts and minds of IBM EMEA strategic clients, accelerating their journey to collect, govern, analyze, and modernize their Data. Protected over $150M in EMEA based client revenue.Ensuring our products are simple to deploy and fully infuse the Customer and User experience with.
Feb 2017 - Jan 2019
Engagement Leader, United Kingdon & Ireland
Program Leader responsible for the delivery of the overall Data Platform global insurance provider. Reporting directly to the CTO office and providing regular program updates into CTO and his key stakeholders.Successfully led the IBM team of highly skilled developers, architects and multiple project managers. Implemented a BigData platform for Customer 360.
Feb 2016 - Feb 2017
Bigdata/Netezza Technical Account Manager, Emea
Responsible for IBM’s EMEA PureSystem’s strategic and Signature accounts. Help maximise value of the PureSystems and ensure client satisfaction. Assisting Sales team to drive additional revenue. Technical Accounts Managers (TAM) drive time-to-value and client satisfaction through successful PDA & BigInsights deployments, deliver best practice guidance and.
Apr 2013 - Feb 2016
Manager , Advanced Technical Support Iis
Provided leadership and management direction to a team of managers and technical support professionals in UK, France and Germany delivering world-class enterprise level support to IBM clients and partners across multiple industries. Achieved greater than 90% client satisfaction with clients, maintained a consistent SLA quality of service, and provide.
Aug 2008 - Apr 2013
Manager , Advanced Technical Support
Strategically supported executive management in resolving escalated issues from global customers. Led a team of highly skilled senior support engineers handling strategic accounts for the Information Integration and Governance Division (Information Server/Datastage & Master Data Management). Devised and initiated the deployment of multiple support.
Sep 2005 - Aug 2008
Mar 2003 - Aug 2005
Jan 2001 - Mar 2003
Apr 1999 - Jan 2001
Application Support Specialist
Aug 1997 - Apr 1999
Datacenter Operations Specialist
Mar 1994 - Aug 1997
1 education record
Peter Ferguson education
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Bertram Ramsey
FAQ
Frequently asked questions about Peter Ferguson
Quick answers generated from the profile data available on this page.
What company does Peter Ferguson work for?
Peter Ferguson works for WorkSpan.
What is Peter Ferguson's role at WorkSpan?
Peter Ferguson is listed as Vice President, Global Support @ WorkSpan | Global Digital Transformation Leader | CX | Trusted Customer Advocate | Customer Success at WorkSpan.
What is Peter Ferguson's email address?
AeroLeads has found 1 work email signal at @workspan.com for Peter Ferguson at WorkSpan.
Where is Peter Ferguson based?
Peter Ferguson is based in Middlesbrough, England, United Kingdom while working with WorkSpan.
What companies has Peter Ferguson worked for?
Peter Ferguson has worked for Workspan, Edb, Ibm, Ascential Software, and Mercator Software Limited.
How can I contact Peter Ferguson?
You can use AeroLeads to view verified contact signals for Peter Ferguson at WorkSpan, including work email, phone, and LinkedIn data when available.
What schools did Peter Ferguson attend?
Peter Ferguson studied at Bertram Ramsey.
What skills is Peter Ferguson known for?
Peter Ferguson is listed with skills including Saas, Enterprise Architecture, Project Management, Business Analysis, Infosphere, Pre Sales, Cloud Computing, and Enterprise Software.
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