Paul Thach Email & Phone Number

Boca Raton, Florida, US

Roseland, New Jersey, US

Operation team in GETS Organization, specializing in automation, monitoring, and process improvement. Worked with DEV,QA and other parties as product owner for iPay, iReports, GLI and Autopay. Responsible for tooling for monitoring, troubleshooting, mitigating and restoring web services from incidents and continuously improve API services availability by.

Atlanta, GA, US

Lead team of NOC engineers to support production services. Setup triage escalation, developed policies and procedures for operation team. Worked with multiple parties and vendors to analyzed payment transactions issues. Ensure security compliance, address PCI compliance and MUSL compliance audit.

Duncan, SC, US

Lead for team of NOC Engineers in monitoring of multi-vendors DWDM devices.Developed tools to automate ticketing using (OTRS) with monitoring software (SolarWind NPM). Setup rules and filter for SNMP traps for alerting of DWDM devices. Automate repetition task such as devices discovery, and on boarding of new devices. Documents processes and transfer.

Atlanta, Georgia, US

Monitoring, troubleshooting, mitigating and restoring the site from incidents and continuously improve the site availability are within SLA. Address issues and work with owners to find root cause. Automate repetitive tasks. Tools used: Gomez/Tyntrace, Webmetrics, Tivoli Dashboard, Seleniums, HP SiteScope, Opnet, Keynote.com, TeaLeaf

Atlanta, GA, US

• Consolidate all services and support to one NOC team.
• Worked with product owner to identify escalation procedure and create CMDB.
• Integrate the use of xMatters service for alert notification. Automate the synchronization of company organization hierarchy to alert escalation in xMatters using SOAP web services with Python.
• Establish best practice for monitoring and alerting.
• Automate daily task using scripts.
• Setup alerts and monitoring in Zabbix.

Basking Ridge, NJ, US

Support and develop application to monitor billing group. Interact with various customers to resolve issues. Perform data analytics to identify resource and performance issue. Migrate monitoring system from Nagios to Zenoss.

Norcross, GA, US

• Setup the role of application administrator and system administrator. Setup the development environment, source code repository and lab environment. Using ICMP, SNMP, MRTG, fping, MySQL, Apache and a several other open.
• Design, code, test and implement web applications in Perl with MySQL backend

Plano, Texas, US

• Act as liaison between operations support and supporting vendors
• Worked with Product Line Manager (PLM) to consolidate support vendors to reduce cost
• Setup escalations mechanisms with supporting vendors
• Perform regular reviews of vendors to ensure their meets with service level agreement (SLA)
• Keep leadership team informed of performance of technical support for varies products
• Migrate VPNs of Nortel’s CVAS customers into GENBAND network

CA

• 24x7 on-call 3rd level support for RT1000/RTWeb: Call Center MIS
• Design and support for RT1000 platform, a carrier grade MIS for call center. The RT1000 is legacy application that is developed in C++ (real time), FORTAN (scheduling/resource management), C (Terminal User Interface –.
• Developed a web base CGI application using Perl, Python, HTML, CSS, JavaScript, C/C++.o Primary architect and creator of the RTWeb producto Conduct all project planning, organization and managemento Work directly with.
• Work directly with customers to develop and automate reports using Perl, UNIX Script and Java.
• Served as group system and network administrator for HPUX and Windows systems
• Served as group expert for system, application, and database performance tuning

• Developed embedded application for switch independence IVR in C/C++ on Sun Solaris. The product is designed on custom VME board, using a MVME processor. Development was on using pSOSystem (RTOS)
• Designed and implemented the integration of Davis Weather Station to the Digicept, enabling the IVR to get real time weather information. Completed full-life cycle development from development of serial driver to testing

Designed Hybrid fiber-coaxial (HFC) system for power and line signal attenuation according to clients' specification and FFC regulationSelected fiber-optic routing and documented splicing diagram