Peter Thai Email & Phone Number

California, United States

San Francisco, California, Us

Sales Strategy & Operations, Business TransformationLeading GTM mid-year + annual planning, transformation and process improvement programs within the Comms BU. Examples include managing quota setting end-to-end and driving cross functional alignment through developing the rules of engagement across all GTM functions.Previously part of Twilio Data & Applications BU (incl. Flex, Segment, Engage - Dissolved in Dec 2023): Revamped GTM Business Applications and built the FY24 Rules of Engagement (RoE) - Defined long-term tooling roadmap to increase sales efficiency, optimize technology stack and reduce operational overhead costs- Identified growth inhibitors (i.e. lack of customer nurturing, cross-BU sales incentives) and solutioned proposals for next year’s RoE

San Francisco, California, Us

Strategy and Operations, Business Transformation, M&A System IntegrationSpearheaded transformation initiatives to drive growth and address both customer pain points and sales productivity inhibitors within the Sales Strategy and Operations team. Initiatives include- NextGen Industry Product Partner: several responsibilities included driving the go-to-market strategy aligned with reimagined donation program, program managing deal/revenue risks, and building the communication plan for both partners and customers- Territory Management Optimization: Boosted sales productivity via developing a new go-to-market strategy (incl. org hierarchy and comp design) that reallocates the selling efforts of low revenue managed accounts- Donation Program Integration: Developed the go-to-market product offering for an acquisition focused on both customer adoption and upselling while also partnering with several Product teams and Engineering to define the front-end and technical provisioning requirements to operationalize successfully- Post M&A Integration Support: Served as the project implementation lead working cross-functionally with engineering to shift the sales team (400+ users) to new sales profiles in order to address several quoting access issues, resulting in over 20% Sales Operation case reduction or ~1k cases - Self-Service Integration: Co-led with the Product Owner to launch self-service capability that converted administrative hours to selling effort and achieved 30% online deal penetration- Interim Relief Team: Built, managed, and directed five contractors to resolve sales team’s pain points across Renewals, Tax, Collections and Billing

San Francisco, California, Us

Revenue Operations, M&A System IntegrationLed and prioritized projects to solve various challenges tied to scaling the enterprise within the Revenue Operations team. Projects include- M&A Program Lead: Led system integrations and drove execution from fit-gap analysis and business requirement documentation to program launch delivery readiness- Credit Memo Business Process Improvement: Implemented case management automation (incl. electronic audit evidence feature) and an approval workflow resulting in ~1100 hours annually and enabling future BPIs- FY20 Tableau Incentive Program: Created and employed a strategic enablement plan to boost collaboration and sales by ~20% than soft est. target for the newly acquired product- New Product Introduction Sales Comp Owner: Optimized and operationalized sales comp strategy- Increase DocuSign Adoption: Formed an enablement plan to reduce operational inefficiencies

London, Gb

Advised senior executives on organizational transformation and delivered operational excellence aligned with their primary objectives. Some transformation initiatives included: Lease Accounting System Implementation- Led the system testing and implementation of client’s selected software while ensuring data integrity and future state readinessFinance Restructuring (Revamped Operating Model)- Prepared engagement economics (resource management, project budget, pricing and margin analysis) and provided a recommendation that resulted in higher than expected margins after finalizing the negotiated sold projects- Developed and managed the project plan for a program supporting a technology client in achieving cost savings- Created the process documentation used in automation assessmentRevenue Recognition Implementation- Managed the change management (CM) workstream to deliver operational and strategic transformation across 15 functional areas in a multi year program to assist a Fortune 100 technology company in adopting a new revenue recognition standard (ASC 606), resulting in no issues from a CM perspective at project launchClients included: Cisco Systems, LILAC (Liberty Global), Symantec and Synopsys

London, Gb

- Performed risk assessments by evaluating the effectiveness of key controls and conducting substantive analytics over IT and financial processes across several systems, applications and tools for technology and life science companies- Advised on improvement areas observed for control issues identified, both as the external (primarily technology assurance) and internal auditor- Partnered with internal teams to ensure the quality of workpapers met client’s expectation and was completed within the agreed upon timeline- Evaluated ERP systems which primarily included SAP and OracleClients included: Illumina, Ebara International, SunPower, Arcadia, GoFundMe

Walnut, Ca, Us

Mentored over 20 students to be proficient in math courses up to Calculus, including SAT and ACT prep

London, Gb

Collaborated with IT application and process control owners in order to understand and achieve greater efficiency across the client’s IT environment

San Jose, Ca, Us

- Coached and critiqued over 25 students on how to answer interview questions effectively- Assisted students in structuring their resumes

San Jose, Ca, Us

Troubleshooted various end-user hardware/software complications for over 100 employees

- Mentored a class of 38 students to be proficient in using advanced Microsoft Office functions (queries, pivot tables, VLOOKUP, macros) with an average course grade of 88%- Taught weekly two hour lab sessions on Microsoft Office Suite on both Windows and Mac OS- Developed and implemented teaching strategies to increase performance and student engagement

Tutored students in the subject of Statistic at UC Davis. During our sessions, I adopted and applied new teaching methods based on each student’s learning style

Master Of Business Administration - Mba, Certification In Business Analytics

Bachelor'S Degree, Accounting

Managerial Economics