• Provided coaching and assistance to all Inbound Sales Reps on an ongoing basis regarding product knowledge and procedure.• Implemented sales plans and objectives in coordination with senior management while motivating Inbound Sales Reps to exceed target and goals.• Created a 'Needs 4 Leads' program that integrates 5 different departments of Reliance and channeled them into the Sales que creating addition leads at a 62% conversion and generating more than $2 million in sales.• Prepared daily and monthly sales reports alongside end of commission reports and submitted findings and analysis to senior management.• Successfully Investigated quality inefficiencies, resolved consumer concerns and delivered preventative action.

• Answered incoming calls to provide information about products, services and promotions while creating opportunities and cross selling HVAC, WP and smart home products.• Generated more than 80+ leads per week and pursued opportunities to set up appointments and converted prospects into new customers.• Optimized sales volume by managing accounts and building rapport with repeat customers by following guidelines and QA protocols.• Secured sales by providing recommendations and educating customers about our product features and benefits.• Created impactful relationships with customers and drove business development by delivering product knowledge.

• Provided exceptional support and resolutions to customers having technical issues regarding Rogers cable and internet products.• Ran network diagnostics testing for cable/internet on FTR application to check strength of signal and suggested recommendations on how to resolve issues.• Ran tests for multiple residential areas to diagnose any issues of connectivity of network, potential outages troubleshooting the connections, and applying the best methodology to each scenario for a resolution.• Booked in-house/third party technicians to follow up with customers installation and product issues.• Created escalation tickets in company’s CRM and followed up on tickets to provide resolutions for customers.