Paul Thele Email & Phone Number

Agio is an IT service provider primarily for alternative investment companies. I manage the Engineering teams that provide client support. These teams include the Server Team, Network Team and Storage Team. I oversee the day-to-day operation of these teams to provide break-fix and project support to our clients.I am an technical escalation point for my team (see below for technical specifics)I assist with Ansible configuration management, Linux troubleshooting, Centrify integration to AD and more. I perform resource planning and time allocation reporting. I am responsible for recruiting and oversight of new employee on-boarding. I routinely meet with client management to review and improve performance of my teams. I work with employees on matters of career development, coaching and focused training/retraining. I provide employees with feedback in the form of mid-year and year-end performance reviews, bi-weekly one on one meetings, and weekly team meetings.I

Norman, Ok

I am a systems engineer who provides Unix/Linux support for Premier Alternative Investment Managers. Activities include: • Provide OS support for 384 Unix/Linux servers: RHEL7 and 8, CentOS 7, Ubuntu 12 and Solaris 10 x86. Support includes:◦ patching of RHEL/CentOS systems◦ Configuration management with Ansible Tower◦ OS support for docker◦ configuration/ maintenance of samba and NFS servers.◦ trouble-shooting AD connectivity (through Centrify and LDAP)◦ crash dump analysis and system panic Call Trace analysis◦ Network configuration including bonding in Linux environment and IPMP in the Solaris environment.◦ Support disk configurations including storage attached through Areca and HP controllers.◦ Support xfs and zfs.• Administer Centrify Direct Control zones.• Consult on more difficult cases • Mentor and provide internal training on Unix/Linux subject matter.• On-call rotation.

SAP Security/Basis 2011-2012Design and implementation of derived roles for SAP ECC Redesign of parent roles to eliminate SOD issuesWorked with Functional business units to redesign and implement modular parent roles to address SOD issues.Created report to identify tcodes within roles that were not utilized during the first 3 months post go-live and used the report to eliminate unused tcodes.Provided analysis of secondary authentication objects to identify SOD issues and provide solutions to either provide a mitigating control or eliminate the SOD conflict.Identify conflicts due to multiple roles being assigned to the same user. Worked with Business Functional groups to mitigate these conflicts.Developed IT support roles to replace the ZBC_NON_BASIS_TEAM role from production. This role has elevated privileges and was initially used during implementation.Created and implemented FIRECALL process for elevating privileges for a user on a short term basis to facilitate troubleshooting and issue resolution.Operational support for DEV, QA and Production environments, including monitoring, applying SAP Notes, applying transports, performing remote client copies, creating and monitoring scheduled tasks, user administration, printer administration, diagnostics and troubleshooting, and performing kernel updates.Management duties 2008-2012Provide administrative support for Red Hat Enterprise Linux, HPUX, and Netapp storage and legacy SAN environment.Manage three cost centers within Tronox IT.Oversee the Unix server team, Windows Server team, Oracle DBA team, Network Admin team, and IT security team.Provide performance reviews for all members of my staff.Provide DR/business continuity documentation and testing evidenceCoordinate Sarbanes-Oxley testing with internal and external audit.Support legacy SAN storage: Engineo and LSI storage arrays and Brocade fiber switchesProvide support for legacy HPUX systemsSupport and maintain Kickstart server for Red Hat Linux

• Provide support for Red Hat Enterprise Linux• Installation of Network Appliance FAS 3070 for disaster recovery• Review configuration and update Network Application FAS 3070c• Support legacy SAN storage: Engineo and LSI storage arrays• Support/document configuration of Brocade fiber switches• Provide support for legacy HPUX systems• Received Network Appliance certifications: o NACA Sept 2007o NACP Sept 2007o NACE Sept 2007o NCDA Sept 2007• Developed phased implementation of data replication between the Production Network Appliance and the Disaster Recovery Network Appliance • Developed Disaster Recovery playbooks for Adage, Oracle Financials, and Passport systems• Planned and implemented new Disaster Recovery site• Participated in annual Disaster Recovery test• Support and maintain Kickstart server for Red Hat Linux• Developed process for patch management for Red Hat Linux and HPUX systems

• Developed Playbook for Adage Disaster Recovery• Provided support to DBAs for testing of Adage DR procedures• Developed knoppix kickstart server methodology for Adage Disaster Recovery• Assisted in the migration of SAN equipment into locked cabinets• Provide daily support on HPUX and RedHat Linux servers• Administer Symantec Netbackup software• Assisted in the move of Tronox Headquarters from the Kerr Building to Leadership Square• Review of support agreement with Hewlett-Packard for support of HPUX servers• Provide strategic input on Disaster Recovery planning.• Developed scripts to automate the migration of data on Indus1• Plan the upgrade of disk space on okcdbaa01• Assist in the hardware maintenance of the SAN

• Assisted in the administration of 18+ Unix/Linux systems• Assisted in the installation of Unix/Linux systems• Assisted in the operational support of Legato Networker backup software• Assisted in the administration of multiple NetApp SAN appliances

• Manage 29 contract employees on three tasks:• Act as liaison between FAA federal staff and Titan contract staff • Coordinate Daily Operations of the Technical Staff • Create and maintain On-call support schedule• Coordinate schedules to facilitate support coverage.• Provide architectural recommendations for technical and strategic design to the Systems Management Facility (SMF)• Senior Systems Administrator, Lead technical resource for the Tru64 Unix, Red Hat AS, Solaris, Storage Area Network (SAN), and Windows environments.• Provide technical expertise to other administrators for troubleshooting and projects• Administer three (3) SAN fabrics consisting of HP EVA5000, EMA16000, EMA12000, and Brocade Silkworm fiber switches. • Implemented modifications to the current cluster solution for Delphi’s PROD environment• System crash analysis and recovery• Review support levels with vendor• Position of Public Trust, Level 6, completed May 6, 2003

• Act as liaison between FAA federal staff and LMIT contract staff • Coordinate Daily Operations of the Technical Staff • Coordinate schedules to facilitate support coverage.• Provide architectural recommendations for technical and strategic design to the Systems Management Facility (SMF)• Delegate tasks to SMF technical staff for support and projects• Senior Systems Administrator, Lead technical resource• Provide technical expertise to other administrators for troubleshooting and projects• Provide architectural recommendations for SAN configuration and expansion (30TB)• System crash analysis and recovery• Review support levels with vendor• Provide architectural recommendations for Enterprise Backup Solution for the SMF• Perform routine administrative duties, such as account management, storage allocation, performance monitoring and tuning, security log analysis, and direct customer support.• Position of Public Trust, Level 6, completed May 6, 2003