Part of the leadership team to create the growth phase of the airline and Jazeera airport Terminal T5. Strategized the growth while being fully aligned with business strategy by quick implementation of systems at multiple new routes and meeting requirements of increased workforce.Managed COVID-19 disruption by Rapid re-alignment of IT Strategies and quick implementation of collaboration tools, infrastructure services and application development to support internal staff and governmental requirements.For growth preparations, upgraded the reservation and check-in systems to latest version of Navitaire New Skies along with multiple in-house solutions. Expanded distribution channels by integrating reservation system with Amadeus and Galileo Global Distribution Systems (GDS) alongwith interline airline integrations. Taken many e-commerce initiatives to drive higher web traffic. Developed Strategic Roadmap for complete overhaul of fully responsive website and mobile apps development.Successfully migrated from JD Edwards and implemented Oracle Fusion ERP for Finance and HR enhancing business intelligence with dashboards and automated workflow.Implemented hyper converged infrastructure for better optimization of IT Infrastructure resources.Lead the teams for the innovative concepts and solutions of Park & Fly – parking and remote check-in, Ride & Fly – bus pickup with check-in within the bus allowing passenger convenience and optimized airport operations.Designed and implemented airport wide IT solutions for Jazeera Terminal T5 at Kuwait within record 11 months to fully operational systems for check-in, Ministry of Interior, Customs, government offices and retail stores. Completed the Operational Readiness, Activation and Transition (ORAT) for Terminal launch.Launched the first full service self-bag drop KIOSK solution in middle east.Studying various use cases of Artificial Intelligence, Internet of Things and Blockchain Technology in Travel industry.

Heading IT with deep domain knowledge of Airline industry.Implemented customer centric airline business strategy and lead various business projects like Oracle Responsys, Push notification and Social Relationship Management solution, redesigning all customer touch points, diversifying distribution channels etc.

Lead Information Technology for the airline from the startup. Set the overall direction of the information technology through short term and long term strategy to transform the airline experience and deliver the vision to be one of the most connected airline.Established self as a driving force in system development and technology leadership during high-growth start-up phase, turn around phase and subsequent maturation of company by manoeuvring the short term strategies.Successful launch of the airline with the implementation of scalable IT infrastructure and Core airline applications platform to support rapid-growth of the airline. Transformed digital vision strategy to reality by supporting airline workforce with digital platform to drive excellence across airports, crew, flight operations and sales & distribution.

Designed and executed transformative Business Information and Technology Infrastructure strategies for taking the airline from legacy systems towards advanced technology arena. Developed long term plan for Helpdesk, Disaster Recovery and Network connectivity.Deployed enterprise email platform and intranet portal which increased collaboration and communication between employees, reduced paperwork and improved approval and execution time.

Lead team of Network Administrators and Helpdesk for Facility Management support at Citibank Headquarters at Mumbai

Implemented Total Branch Automation in various banksImplemented LAN in Manufaturing and Engineering organizationsHandled company Branch operations including spares maintenance, AMC renewals and collections from clients

Resident IT customer support engineer at Essar Steel