- Work closely with the other members of the senior management team to oversee business operations. These members include the chief executive officer, chief financial officer, and more.- Assist with quarterly and annual strategic planning of the business.- Oversee operations and how cash flow is being affected by inefficiencies and human resources.- Work closely with each vice president and provide workplace guidance and training (workplace policies, company culture changes, and… Show more - Work closely with the other members of the senior management team to oversee business operations. These members include the chief executive officer, chief financial officer, and more.- Assist with quarterly and annual strategic planning of the business.- Oversee operations and how cash flow is being affected by inefficiencies and human resources.- Work closely with each vice president and provide workplace guidance and training (workplace policies, company culture changes, and more).- Oversee customer satisfaction and how that impacts our customer service channels and operations.- Take on comprehensive goals from the chief executive officer and develop strategic operational plans to execute against those KPIs and OKRs.- Align the vision of the business with the CEO, CFO, and other executives.- Assist the CEO with special projects and initiatives.- Coordinate quarterly presentations with the CEO to stakeholders, board members, and shareholders. Show less

- Formed IT Operations team- Implemented ITIL processes, such as Incident Management and Request Fulfillment through centralized Service Desk- Implemented Scrum framework to coordinate strategic IT Infrastructure and Architecture upgrades, including hardware/software updates as well as security hardening measures.

As Product Manager/Product Owner, I have around 15 direct reports distributed in various projects, mainly in the Big Data, Machine Learning and AI solutions as well as outsourcing of Software Services.Clients are based both in US and LATAM within multiple industries such as Finance, Education and Healthcare.Besides being accountable for project deliverables on time and with high quality standards, my obligations also include the definition of processes, policies and standards to be… Show more As Product Manager/Product Owner, I have around 15 direct reports distributed in various projects, mainly in the Big Data, Machine Learning and AI solutions as well as outsourcing of Software Services.Clients are based both in US and LATAM within multiple industries such as Finance, Education and Healthcare.Besides being accountable for project deliverables on time and with high quality standards, my obligations also include the definition of processes, policies and standards to be used across Technology organization. All these practices include Continuous Integration and Delivery, Microservices Architectures, Product and IT internal Support among others.I strongly believe that people is the core value of any company, in Fligoo we share this. For that reason I'm always looking to serve as a leader for my colleagues in their professional career development, personal objectives which are tracked and followed as part of our Performance Review process. Show less

As result of HPE and CSC spin-off, my employer changed to DXC Technology, where I performed as Chief Architect.I was responsible for the design, planning and implementation of integrated solutions that supported the largest worldwide airline in IT Management services. This suite of solutions enabled DXC to provide highly automated and scalable support to the entire airline's hosting platform of over 5K systems.The services were based in Microfocus (formerly HP) technology as well as… Show more As result of HPE and CSC spin-off, my employer changed to DXC Technology, where I performed as Chief Architect.I was responsible for the design, planning and implementation of integrated solutions that supported the largest worldwide airline in IT Management services. This suite of solutions enabled DXC to provide highly automated and scalable support to the entire airline's hosting platform of over 5K systems.The services were based in Microfocus (formerly HP) technology as well as open-source alternatives. When HPE and CSC merged, DXC was born and with it new technology options made available to use, like ServiceNow.The entire solution was ITIL compliant with the ability to support processes such as Event Management, Incident Management, Change Management, Request Fulfillment, Continuous Improvement and many more.The key benefit on this project was to increase our partnership with a transportation leader and serving as guidance into technology transformation which allowed to integrate and transition to Cloud Services and MicroServices with an automation mindset, delivering fast IT to business. Show less

As a Tech Lead, I'm responsible for Midrange systems supporting our client, my goal is to align our customer business needs with the infrastructure support we provide as a company. Understanding the impact and value for our customer on the supported systems is crucial for our success as an IT provider.As Solution Management Services, I'm responsible for configuring and managing the set of tools used to provide Application monitoring as well as Infrastructure monitoring, integrating the… Show more As a Tech Lead, I'm responsible for Midrange systems supporting our client, my goal is to align our customer business needs with the infrastructure support we provide as a company. Understanding the impact and value for our customer on the supported systems is crucial for our success as an IT provider.As Solution Management Services, I'm responsible for configuring and managing the set of tools used to provide Application monitoring as well as Infrastructure monitoring, integrating the solutions to work as a stack in the entire event management lifecycle. Show less

Midrange Tech Lead

Unix and Windows Server Monitoring and Operations Team Leader

Unix & Windows Server Monitoring and Operations

As Chief Technician I was responsible for delivering IT services to small and medium business. Every service request was fulfilled with defined processes and clear procedures in order to provide high quality and consistent solutions to our clients.Being a small business ourselves allowed us to understand daily operations on similar size companies that needed our help on IT related daily issues.