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@venafi.com
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3 phones found area 706, 919, and 720
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LinkedIn matched
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Paul Keen is listed as Connecting everyday people with dizzying technology at Venafi (acquired by CyberArk), a with 361 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at venafi.com, phone signal with area code 706, 919, 720, and a matched LinkedIn profile for Paul Keen.
Paul Keen previously worked as Professional Services Consultant at Venafi (Acquired By Cyberark) and Security Support Engineer at Venafi. Paul Keen holds Ba, History from The University Of Georgia.
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AeroLeads found 1 current-domain work email signal for Paul Keen. Compare company email patterns before reaching out.
Have you ever had an app that wouldn't cooperate, went to Google to find an answer and ended by saying "UUUGGGGHHH!!! I wish someone could just explain this to me in PLAIN ENGLISH!!!!" That's me! I am fluent in technical and plain English. And I love interpreting both! I've had a great career working with technology. I love making technology work for people and helping people work in a way that helps them understand technology.
Listed skills include Microsoft Office, Troubleshooting, Networking, Help Desk Support, and 25 others.
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A career timeline built from the work history available for this profile.
Denver, Colorado, United States
-Assisting customers in using Venafi products to their fullest potential-Writing documents that help users help themselves-Experience in Venafi, PKI basics, Networking, Certificate Authorities, GCP, AWS, Windows, Windows Server, Linux, API
Denver, Colorado, United States
-Assisting customers in using Venafi products to their fullest potential-Writing knowledge articles that help users help themselves-Generating video training content for support and customers-Experience in Venafi, PKI basics, Networking, Certificate Authorities, GCP, AWS, Windows, Windows Server, Linux, API
Greater Denver
-Daily troubleshooting and resolution of technical issues. -Used Zendesk, Jira, and Intercom to resolve tickets-Detailed documentation of actions through notes and screenshots into the company ticketing system. -Drafting of documentation for the ID Development team-Support feedback on ID Operations team
Denver, Colorado, United States
-Executed pertinent tasks relevant to maintaining proprietary software with customers.-Maintained up-to-date knowledge of standard software and hardware used by customers.-Detailed documentation of actions through notes and screenshots into the company ticketing system.-Windows 10, Windows Server, LogMeIn, Webex, Server Maintenance, SSMS, SQL, and proprietary software-Active communication with customer including scheduling tasks with users across all four US Continental time zones-Interoffice communication with project managers to ensure all tasks were finished in a timely manner.-Maintaining high levels of satisfaction with customers while working with them.
Denver, Colorado
-Maintained up-to-date knowledge of product and service changes.-Promptly responded to inquiries and requests from customers while maintaining a CSAT between 85-95%.-Managed engineering escalations to increase customer retention rates.-Implemented and developed customer service training processes.-Performed data entry with ticketing to record call notes, suggestions and questions.
Raleigh-Durham, North Carolina Area
-Converted to full-time after contract period-Maintained up-to-date knowledge of product and service changes.-Promptly responded to inquiries and requests from customers through email and phone.-Worked in SQL Server Management Studio to gather relevant data and solve issues for customers.-Relayed new data to Engineers during routine Sprint meetings.-Developed support solutions documentation for customers according to best practice guidelines.
Cary, Nc
-Maintained up-to-date knowledge of product and service changes.-Promptly responded to inquiries and requests from customers through phone and email.-Performed on-site installation, training, and maintenance for customers.-Network troubleshooting experience using customer’s best practices regarding network security.-Worked in SQL Server Management Studio to gather relevant data and solve issues for customers.
Raleigh-Durham, North Carolina Area
-On a daily basis assisted outside customers over the phone with proprietary industrial vending machine hardware and proprietary vending solutions software using Gotomeeting-Remote troubleshooting for proprietary industrial vending machine hardware, proprietary vending solutions software, SaaS, basic Windows issues, networking Issues, SQL Server Management Studio issues, SQL Express issues, Windows Handheld Devices, Barcode Scanners, Prox Card Readers, Touchscreens, and Android Tablets-Phone and remote in assistance conducted across North America-On site installation, training and repairs for proprietary industrial vending machine hardware, proprietary vending solutions software and SaaS across US-Assistance tracked through Web Help Desk ticketing system-Trained and shadowed new support team employees
Other employees you can reach at venafi.com. View company contacts for 361 employees →
Alexa Hernandez
Colleague at Venafi (Acquired By Cyberark)Denver Metropolitan Area, United States
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Michael M.
Colleague at Venafi (Acquired By Cyberark)United Kingdom
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Alejandro Gomez Lopez
Colleague at Venafi (Acquired By Cyberark)Madrid, Community Of Madrid, Spain
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Zach Verdel
Colleague at Venafi (Acquired By Cyberark)Salt Lake City Metropolitan Area, United States
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Nate Frischknecht
Colleague at Venafi (Acquired By Cyberark)Lehi, Utah, United States
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Atanas Chuchev
Colleague at Venafi (Acquired By Cyberark)Bulgaria
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Stephen Flake
Colleague at Venafi (Acquired By Cyberark)Kanab, Utah, United States
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Sarah Perkins
Colleague at Venafi (Acquired By Cyberark)Greater Houston, United States
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Kevin Hixson
Colleague at Venafi (Acquired By Cyberark)Orem, Utah, United States
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Harshida Ashar
Colleague at Venafi (Acquired By Cyberark)Sydney, New South Wales, Australia
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Quick answers generated from the profile data available on this page.
Paul Keen works for Venafi (acquired by CyberArk).
Paul Keen is listed as Connecting everyday people with dizzying technology at Venafi (acquired by CyberArk).
AeroLeads has found 1 work email signal at @venafi.com for Paul Keen at Venafi (acquired by CyberArk).
AeroLeads has found 3 phone signal(s) with area code 706, 919, 720 for Paul Keen at Venafi (acquired by CyberArk).
Paul Keen is based in Denver, Colorado, United States while working with Venafi (acquired by CyberArk).
Paul Keen has worked for Venafi (Acquired By Cyberark), Venafi, Globalid, Entrust, and Brightwheel.
Paul Keen's colleagues at Venafi (acquired by CyberArk) include Alexa Hernandez, Michael M., Alejandro Gomez Lopez, Zach Verdel, and Nate Frischknecht.
You can use AeroLeads to view verified contact signals for Paul Keen at Venafi (acquired by CyberArk), including work email, phone, and LinkedIn data when available.
Paul Keen holds Ba, History from The University Of Georgia.
Paul Keen is listed with skills including Microsoft Office, Troubleshooting, Networking, Help Desk Support, Active Directory, Windows 7, Customer Service, and Technical Support.
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