Kalpesh Patel Email & Phone Number

Pymble, New South Wales, Australia

Sydney

Sydney, Australia

On 2 December 2011, Jacobs Engineering Group Inc. (Jacobs) acquired Unique World. With 2011 revenues of over $10 billion, Jacobs is one of the world's largest and most diverse providers of technical, professional, and construction services.As Desktop Support Analyst, my duties at Jacobs Technology are,• Primarily, providing technical support up to Level 2 to resolve hardware and software issues to staff from more than three branches of the company within Australia,• Set up and configure new hardware and software• Assigning appropriate level of permission of Windows files and folders to user and assisting in taking ownership of file and folder.• Providing detailed System and Network induction to new users• Data backup using appropriate data backup tools.• Experienced using Remote Desktop to troubleshoot any technical issue,• Support in setting up Virtual Private Network (VPN) to work from remote area• Active Directory administration which includes creating new user, disabling users, Unlocking user account, reset password, assigning membership as required, switching between domains as required.• Exchange server administration which includes create new mailbox, back up old mailbox, disable mailbox, email forwarding, assigning mailbox size etc.• Central antivirus server administration where I monitor network vulnerabilities and install antivirus on remote user’s machine.• LAN/WAN network set up and support of TCP/IP based devices,• Running Group policy update script to resolve any network communication related issue,• Asset management and purchasing new asset as required• Hands-on experience in creating new laptop from laptop’s usable and compatible wreck • Responding service request ticket via phone or email. Key achievement:• Reduced user issues by 30% by creating FAQs and user manual to facilitate learning applications which is commended by management for quickly resolving issues and ensuring business productivity.

Sydney, Australia

At Uniqueworld Pty Ltd. (Currently Jacobs technology), my duties are as under,• Primarily, providing technical support up to Level 2 to resolve hardware and software issues to staff from more than three branches of the company within Australia,• Set up and configure new hardware and software• Assigning appropriate level of permission of Windows files and folders to user and assisting in taking ownership of file and folder.• Providing detailed System and Network induction to new users• Data backup using appropriate data backup tools.• Experienced using Remote Desktop to troubleshoot any technical issue,• Support in setting up Virtual Private Network (VPN) to work from remote area• Active Directory administration which includes creating new user, disabling users, Unlocking user account, reset password, assigning membership as required, switching between domains as required.• Exchange server administration which includes create new mailbox, back up old mailbox, disable mailbox, email forwarding, assigning mailbox size etc.• Central antivirus server administration where I monitor network vulnerabilities and install antivirus on remote user’s machine.• LAN/WAN network set up and support of TCP/IP based devices,• WSUS set up to download Windows updates on server• Running Group policy update script to resolve any network communication related issue,• Designing and implementing network• Asset management which includes maintaining record of assigned & available assets and purchasing new hardware as required• Hands-on experience in creating new laptop from laptop’s usable and compatible wreck • Responding service request ticket via phone or email. • Ad-hoc dutiesKey achievement:• Reduced user issues by 30% by creating FAQs and user manual to facilitate learning applications which is commended by management for quickly resolving issues and ensuring business productivity.

• Ensuring the work has been finished in a timely manner.• Monitoring company procedures for subcontract and material procurement are as specified in company contract.• Coordinate and inspect the flow of information and documentation from contractor, provide this information to management for development of service level agreement • Responsible for relevant administration activities, e.g. attending meeting, maintaining records, reporting to changes in core data.• Preparing reports on change which may have impact on service delivery of contract and exception report for issues.• Ensuring Contractor has delivered what was requested in specification.• Ensuring the requests are delivered as per contract KPI’s.• Ensuring OH&S are adhered to at all time.Key achievement:• Inspection results of contractor services were increased from 75% (In 2008) to 93% (In 2011).

Bachelor'S Degree, Information Technology

Diploma, Information Technology