Product Management Leadership:- Supervise and mentor a Product Manager, providing guidance on product strategy, feature prioritization, and roadmap development to align with overarching business objectives.- Foster a culture of continuous learning, innovation, collaboration, and growth.Team Leadership and Oversight:- Oversee and direct two product teams and roadmaps: - FinTech Experience Team: Builds frontend applications that support all customer interactions that relate to financial tools and payments. Builds the internal tools that empower our Customer Support and Payment Operations teams to solve customer problems. - Data Reconciliation Team: Responsible for collecting, organizing, and publishing all payment-related data that powers customer facing reporting as well as supporting internal functions like, Finance, Payment Operations, Sales, Custom Support, etc…Product Development and Launch:- Led the UI/UX design, development, launch, and ongoing support of multiple customer and internal-facing applications that were instrumental in facilitating onboarding, payments and support for thousands of businesses, supporting growth in payments volume from $1.1 Billion in 2022 to over $3.6 billion by YE 2024. - Payments Onboarding Application - Financial Dashboard - Payments UI - Payment Support Portal - FinTech Internal Tools- Guided the Data Reconciliation Team in creating a new payment-specific reporting database by integrating data from multiple processors. This initiative aimed to establish a transaction auditing process and calculate and understand costs at the chain and merchant level.

- Built new financial tools to increase customer control and flexibility of payments across a platform which supported over 20,000 submerchants- Partnered with key stakeholders including Customers, Account Management, Customer Support, Finance and Marketing to champion the FinTech team’s effort, increase visibility and trust in the product and prioritization- Responsible for the product strategy, roadmap, feature definition, and execution of the Fintech product- Presented new and existing product features to customers as part of multiple live product events

- Owned and prioritized work to enhance and support SportsEngine’s FinTech SaaS applications which processed over $1.2 billion per year- Defined feature feasibility and scope in partnership with engineering and UX counterparts- Translated business requirements and product vision into clear actionable user stories- Managed FinTech’s COVID-19 response by completing over 1000 payment plan deferrals, 150 payment plan cancellations, and over 200 mass refunds.

- Budgeted, planned, and directed enhancement and maintenance development for both B2C and B2B websites which accounted for more than 70% of company revenue- Owned the opening and support of all retail stores from a technology perspective. Including 6 new stores over 12 months, accounting for revenue growth of the retail channel by 191% YoY and 25% of total revenue- Optimized retail IT overhead by reducing costs $50,000 per year while increasing support through negotiations with IT partners- Partnered with C-level leadership to define and integrate the technology roadmap across the organization- Sourced and selected new vendor partners to support NetSuite, Magento and Shopify business functions- Created standard operating procedures and escalation paths to ensure optimization of system readiness, redundancy and failover

- Managed enterprise level projects with specific focus on B2B commerce which resulted in over $12 MM in annual recurring revenue over the first 12 months- Partnered with sales to assist in client acquisition, to provide insight to system functionality and project management methodologies- Oversaw and directed work for a team of 4 software engineers

- Directed highly customized Commerce-as-a-Service based projects for clients which have resulted in ~$5 MM in annual recurring revenue - Lead the launch of global eCommerce stores supporting 120+ countries, 20 currencies and multiple payment methods

- Delivered reusable solutions to clients, resulting in ~$2 MM in annual recurring revenue- Owned and managed over 60 B2B implementation projects concurrently- Mentored 10 Associate Consultants on use of tools, best practices, and troubleshooting techniques- Maintained a 100% customer satisfaction over one year across 75 customers (vs. 91% department average)

- Collaborated with members of a cross-functional team to complete 50 B2B implementation projects consisting of over 600 EDI documents with hundreds of retailers- Gained fluency in EDI X12, EDIFACT, XML, among other ERP specific data types

- Oversaw and prioritized incoming communications from over 10,000 clients, while maintaining a 99.7% customer satisfaction rating- Developed and implemented policies and procedures to improve case management efficiency and overall response time by 33%- Planned and lead cross-departmental training for 20 new employees; supported 8 junior analysts

- Analyzed and troubleshot technical and compliance issues associated with Electronic Data Interchange (EDI) dataflow via email, phone and chat- Solved over 6,000 cases and researched the most effective solution to eliminate follow up contacts from those customers while adhering retailer-specific compliance guidelines