Project: Build e-commerce platform for B2B customers-Create and maintain a product roadmap for the B2B/B2C e-commerce platform that outlines key features, enhancements, and initiatives to drive platform growth and user satisfaction.-Gather and analyze customer feedback, market trends, and competitive landscape to identify opportunities for improvement and innovation.-Conduct user research and usability testing to understand user needs and pain points, ensuring the product meets customer expectations and solves real problems.-Prioritize features and enhancements based on business value, customer impact, and technical feasibility.-Design test scenarios for all the features of the platform using the IA iteration tools available.-User testing on the prototype of the platformProject: ERP MS Business Central Implementation (2nd phase)• Lead MS Business Central ERP modules such as Finance, Purchasing and Inventory management• Perform business analysis to identify gaps in current processes (analysis of data using SQL) and suggest improvements andopportunities according to best practices.• Project management to ensure the delivery against the expected requirements, timelines, and budget, while communicating any issues and risks promptly• Vendor management for the development work related to projects and support.• Provide training and support to end-users regarding Business Systems (MS Business Central).• Plan and execute user testing on all the changes developed by the Vendor• Provide 1st and 2nd level support to end-users regarding Business Central incidents.

◆Project: Patient Portal Platform, Enterprise Service Bus & Pharmacy System Integration development◆Client: PantheRX -(Healthcare company in USA)◆Functions:• Translate business needs into functional and non-functional requirements (User stories in Azure Devops)• Manage the product roadmap to keep updated all features according to the objectives.•Serve as a liaison between technical teams and business stakeholders, facilitating clear and effective communication.•Support adherence to healthcare industry regulations and standards, including patient data privacy.◆Project: Internal Document Review System - Discovery◆Client: International Monetary Fund (Government institution in USA)◆Functions:• Elicit business requirements through brainstorming sessions, workshops and interviewing stakeholders▪ Translate stakeholder requirements into various documentation deliverables such as Business Requirement Document, User stories, workflow/process diagrams, business rules, etc.▪ Work along with UX team to land all requirements into high-fidelity designs.◆Project: E-Sports Platform Development ◆Client: TELUS (TELCOM company in Canada)◆Functions:•Manage the platform roadmap working along with PO and stakeholders.•Analysis of the proposed technical solution for integration of a new Gaming platform with a Third-party E-sports platform (using APIs)•Refinement of User Stories and Product Backlog management.▪ Demo the new features to the Business stakeholders.

◆Project: Bank of America new payment platform integration◆Client: AEP Energy (USA)◆Functions:•Research and analysis of the payment process and Bank of America requirements.•Build project story map to identify the high level requirement.•Project planning (time, resources, risks & scope).•Prioritization and Refinement of the Product Backlog •User stories redacting for the integration with the Bank of America payment API.•Analysis and review of error scenarios with the QA team.◆Project: Sales enhancements in CRM Microsoft Dynamics 365◆Client: AEP Energy (USA)◆Functions:•Identification and analysis of high level requirements from the Sales team after the Go Live of D365.•Stakeholders management•Prioritization and Refinement of the Product Backlog.•User stories redacting•Testing definition with the QA team.•Demos management for stakeholders

◆Project: Sales enhancements in CRM Microsoft Dynamics 365 ◆Client: AEP Energy (USA)◆Functions: •Identification and analysis of high level requirements from the Sales team after the Go Live of D365. •Stakeholders management •Prioritization and Refinement of the Product Backlog. •User stories redacting •Testing definition with the QA team. •Demos management for stakeholders-----------------------------------------◆Project: CRM Microsoft Dynamics 365 and Nextstar synchronization◆Client: AEP Energy (USA)◆Functions:•Analysis of the identified business requirements for the MVP of the Go Live of D365.•Prioritization and Refinement of the Product Backlog with the PO.•User stories redacting with the functional specifications and the acceptance criteria in order to deliverthem to the Development team.•Management of bugs and issues after the deployment of the project.•Training and socialization of the new features of the project for the stakeholders.-----------------------------------------◆Project: VUCE platform redesign◆Client: Ministerio de Comercio Exterior y Turismo (Perú) ◆Functions: •Identification and analysis of the business requirements submitted by the PO. •Prioritization and Refinement of the Product Backlog. •User stories redacting with the functional specifications and the acceptance criteria in order to deliver them to the Development team. •Carry out the functional walk-through of the product with the Development team. •Interface with customer during functional specification, testing and initial implementation phases as necessary.

•Management and definition of the Digital Transformation project in the vehicle capture and deposit management process that involves 9 000 citizens per month positively affected around the eight car deposits around Lima.•Definition of the new module to search for alternative address of citizens in order to improve the process of document notification and impact in more than 2 000 citizens per month.•Successful implementation of the Work Planning tool in my department in order to have visibility of the workload and to improve the re allocation of resources.•Time and scope management•Technical documentation for the development of digital solutions•Process improvement analysis & Training for stakeholders

•Successful automation of claims processing presented by the citizen that reduce the attention time from 5 days to 15 minutes impacting 4 000 procedures per month.•Leadership of the definition, implementation and tracing of the ongoing operation of 05 projects related to a regulatory change at the institutional level.

Project: “Collection process improvement” -Interviewing Collection process stakeholders-Diagram flow documentation for As-Is and To-Be version of the processes.-Elaboración de tablas ASME para hallar el tiempo, frecuencia y recursos del proceso.-Cost & Time Saving analysis.-Process improvement identification.-Collection management KPI analysis.

• Documentation on strategic, core and support processes (SERVIR)• Process management training for 80 workers of the SAT of Lima.

• Successful implementation of the Purchasing, Inventory management and Product Delivery modules of Infor ERP in all the 8 manufacturing plants and involving around 1000 workers.• Reduction in 20% of the operational workload of the Purchasing personnel by the implementation of the planning and consolidation of purchasing orders.• Transaction analysis to complete the gap of use for the ERP and prior systems• Support on daily operations for the ERP users• ERP Training for all the employee levels (strategic, tactical & operational)

•Implementation of the Non-Conforming Product Manual at all stages of the manufacturing process.•Design and implementation of the Quality Manual in order to achieve the ISO-9001:2015.

- Diagnóstico, análisis, y diseño de propuestas de mejora en los procesos y elaboración de documentación para el área de SCM de Delosi.-Elaboración de matriz de requerimientos funcionales para el módulo MM de SAP.-Toma y análisis de tiempos de operación del personal de COMEX.-Elaboración de protocolos de comunicación, manual de funcionales, manual de políticas y procedimientos.-Elaboración y seguimiento a los proyectos de mejora tanto para Compras como para Logística en Delosi.

-Encargado de realizar reportes de Costos de No Calidad sobre el muestreo de leche fresca.-Análisis y seguimiento al stock del área.-Apoyo en la recepción y despachos de artículos del área.-Apoyo en la implementación de planes de mantenimiento de los ganaderos asignados.- Desarrollo de mejoras en los formatos trabajados por el Área.

-Encargado de la coordinación de las Ferias Laborales, tanto con los proveedores, como con las propias universidades.-Manejo del proceso de facturación e inventario de la unidad, generando tanto Solicitud de Pedido y Orden de Compra en SAP R/3.-Mejora del proceso de selección de practicantes