Phuong Tran Email & Phone Number

Hayward, CA, US

San Francisco, California, US

• Trusted by the world’s most innovative biotech companies, Benchling supports our customers in getting breakthrough products to milestone and market faster by unlocking the power of Biotechnology.
• Led strategic engagements with life science customers, aligning Benchling’s platform capabilities with the customer’s objectives to drive digital transformation.
• Managed a $5M+ ARR portfolio of enterprise accounts, achieving a 95% renewal rate and a 30% upsell through data-driven account strategies and executive engagement.
• Developed and implemented a value realization framework, enabling customers to quantify and understand their ROI, thus accelerating their adoption across multiple teams.
• Orchestrated multiple cross-functional between product, engineering, and customer teams to drive adoption, ensure customer success, and product innovation.

New York, NY, US

• CipherHealth is a fast-growing company in the healthcare technology space with a suite of intuitive patient engagement solutions that streamline the responsibilities of hospital staff, increase patient involvement and.
• Managed a $2M+ ARR portfolio of enterprise accounts, achieving a 90% renewal rate through strategic account planning and proactive risk management.
• Developed and executed data-driven adoption strategies, resulting in a 40% increase in platform utilization and improved patient outcomes across enterprise clients.
• Led executive business reviews (EBRs) with C-suite stakeholders, translating technical capabilities into business value propositions and securing multi-year renewals.

South San Francisco, California, US

• Lead project manager to improve key metrics of All-Cause Readmission (PCR) and Health Risk Assessment (HRA) completion rates. The efforts resulted in an 11% reduction rate in readmissions and increased of 5% HRA.
• Partnered with team leads and leadership to put together a comprehensive internal dashboard. This dashboard helped improve data insights, organization, visualization, and streamline decision-making across teams.

Collaborate with a phenomenal team to advocate for affordable and accessible health services for our diverse and multicultural communities regardless of socioeconomic, ethnic, religious, or cultural background, and to support our the member organizations of Community Health Partnership in achieving these goals.

San Francisco, CA, US

• Managed the full customer lifecycle for all accounts, from implementation to renewals. Maintained a high retention rate (90% plus) through proactive engagement and risk management.
• Collaborated with sales, product, and engineering to translate customer feedback into product enhancements, contributing to Paubox’s product expansion.
• Spearheaded the onboarding process for internal hires and HIPAA compliance initiatives.

San Francisco, CA, US

Responsible for managing incoming customer leads and closing accounts for various Paubox's products.

➢Worked with students and faculty from the Heinz College of Policy and Tepper School of Business to plan event. ➢Researched various medical and health companies to add to list of presenters at the conference.➢Coordinated with life sciences and computer science departments to find candidates for poster presentation.

Foucsing on various topics such as economic and policy, management and organization, and information technology and operations and how they all relate to healthcare. The skills and knowledge that I have gained thus far prepares me to take on challenges in the field of healthcare policy and management in public, private and non-profit institution.

Blackrock, Co. Dublin, IE

➢ Conduct initial benchmarking research on existing ROI tool and other analogous examples available in the market.➢ Produce a comprehensive competitive analysis of the Interactive Patient Care (IPC) market.➢ Using the HIMSS VALUE model to improve the existing ROI model to adjust for customer satisfaction.➢ Gather field insights from assigned clinical.

➢Assisted and educated customers in a variety of durable medical equipment. ➢Sold over $250,000 worth of durable medical equipment. ➢Recognized as top revenue producer in 7 out of 9 months during employment. ➢Maintained a prosperous professional relationship with medical supply company representatives. ➢Assisted the CEO with enhancing company policies and.

San Jose, California, US

➢Assisted low-income families enrolled their children into affordable health insurance programs.➢Planned and managed health workshops designed to help people afflicted with chronic diseases managed their conditions. 100% completion rate amongst all participants of the workshops.

Master'S Degree, Health/Health Care Administration/Management

Bachelors Of Science, Biological Sciences