Peter Roche Email & Phone Number

Cary, Nc, Us

Providing CIO level consulting to help customers mature their services and organizations in order to successfully meet new goals and transition into a digital business model. Activities included:• IT strategy roadmap development• Merger & Acquisition assessments• Cybersecurity prevention, detection, and mitigation reviews• Datacenter, infrastructure, cloud design, and managed services assessments• Operational and application assessments• Organizational reviews

Morrisville, Nc, Us

IT strategic planning, administration, and leadership of Syneos Health's global technology infrastructure and service operations.• Strategic roadmaps and continuous improvement programs• Leadership and development of a high performing global technology team• Implementation of a service centric culture within a technology team• Financial/budget management, asset management, vendor management• Service architecture, system engineering, application performance management, and security• Management of Core Infrastructure, End User Services, and Service Management teams• Cloud computing, SaaS, managed service providers

Dublin, Ie

Implemented and supported the global IT strategy, infrastructure, application operations and program management activities for this global Clinical Research Organization. Highest priorities were focused on reducing cost while at the same time improving services with the goal to differentiate ICON from its competitors.Goals were achieved by refining and developing a balanced workforce throughout Europe and North America while also making additional investment in staff in the Philippines and India. This balance of skilled staff and their locations enabled ICON to deliver an improved 24hour ITIL support capability at a better cost rate, while also having the right skill sets and availability for local service delivery to our customers.Introduced new infrastructure technologies and services and leveraged cloud and managed services. Replaced legacy telephony and moved to UCC, eliminated traditional DR and moved to Service Redirection. Leveraged cloud and managed services to help ICON retire legacy solutions and build to our vision of a Future State Architecture.

Herndon, Va, Us

Developed relationships with our customers CIO’s and CTO’s in order to develop their IT strategy and business requirements. Developed relationship with our infrastructure and software partners, like NetApp, Cisco, HP, EMC, OPNET, VMWare, Commvault, and others, to better understand their strategies in delivering new technology and services. Utilized my own familiarity of both business and technological need, and married the two previous activities to deliver the best solutions to our customers.Activities included:•Helped health care customers leverage new infrastructure and application technologies to achieve their “Meaningful Use” goals.•Development and delivery of private and hybrid Cloud services•Built infrastructure and service resiliency in, and between data centers.•Lifecycle application and data management.•Introduction/integration of new technologies in the data center.•Improved business alignment and service management through the use of application performance management tools.•Data center and workplace virtualization, allowing the use of personal access devices while also improving the performance and security of the business services

Durham, North Carolina, Us

Led the core IT infrastructure and operations services: global servers, storage, data base services, data center services, system engineering, desktop engineering, application performance evaluation, and infrastructure application support for Quintiles offices located across 54 different countries.Activities and accomplishments:•2008 Innovation recognition from a global panel of independent judges. Recognized for the use of NetApp storage solutions in the Enterprise Business Applications category.•2006 Quintiles President award for major acquisition and divestiture activities•Built a new global support organization from the ground up, hiring and training staff to replace outsourced vendor’s team.•Built two new global datacenters, and then consolidated and closed 10 regional data centers.•Built a follow the sun support model and ITIL practices that significantly improved the timeliness and quality of service.•Transitioned from departmental bespoke solutions to a shared global infrastructure model.•Introduced server virtualization and network storage solutions as our standard service offering, reducing run rate cost by 70% and changed service fulfillment time from eight weeks to two days.•Implemented an Application Performance Evaluation service that delivered significant performance improvements for critical business applications.

Ca

Led global infrastructure operations supporting enterprise services and R&D for this $22b global telecommunications provider. Implemented a global support model that significantly improved the quality of services and reduced operational costs 20% year over year for five consecutive years.Activities and accomplishments.•Implemented a 24x7 global follow-the-sun operations support model - System support & security groups located in Europe, North America, and Asia Pac - Managed a global group of over 300 staff through five service managers - Implementation of a globalized Network Operations Center (NOC)•Managed $224 million dollar annual budget•Responsible for six datacenters, over 1400 servers across 29 locations, supporting 800 applications (including SAP), with over 98,000 registered users•Implementation of remote global management reduced staffing costs by 70%•Reduced operating costs 20% year over year for five years•Improved service availability from 91.2% to 99.987%•Wrote and implemented global operational standards and security policies •Implemented online self services, reducing both service response times and administrator workload

Randolph Afb, Tx, Us

Managed the IT infrastructure and application resources,responsible for mainframe, midrange and desk top services for Air Force headquarters at the Pentagon.

Executive Leadership Certificate

Bachelors In Information Technology

Education record