Patrick Silva Email & Phone Number

Lancaster, Ma, Us

Springfield, Massachusetts, Us

• Registered Principal for MassMutual’s broker-dealer subsidiary; senior level member of the principal team within one of several regionalized departments in the New Business Group.o Review new business submissions to determine client suitability across multiple product lines, including brokerage, advisory and variable annuities.o Approve or reject according to company policies and procedures all new account submissions as new investments including, but not limited to, variable annuity replacements, retirement plan rollovers, and transfers-in-kind.o Work closely with registered representatives and their staff to resolve any not-in-good-order submissions or other issues regarding the new account opening and funding process.• Serve as department’s subject matter expert regarding investment advisory and brokerage product lines.• Assist manager, team lead, and other department members with research and resolution of complex issues.• Mentored and assisted in training many of the newer principals on the team, specifically on brokerage and advisory products.Key Achievements• Appointed temporary department supervisor when manager and team lead are both out of the office conducting agency visits.• Recommended changes to the firm’s advisory fee forgiveness policy, which were implemented and led to a significant decrease in the volume of not-in-good-order new advisory account submissions.• Designated team’s change champion during preparation and training for the firm’s recently completed migration to the Advisor360ᵒ operating system.• Continuing to serve as escalation contact for team regarding any Advisor360ᵒ related usage issues.• Appointed to the team that conducted testing of the Advisor360ᵒ platform while the system was being configured for adoption by MassMutual.

Boston, Ma, Us

• Senior team member of Signator’s RIA Support Services Consulting Groupo Served as a knowledge source and the department escalation contact for both Signator advisors and the home office staff regarding Signator’s Envestnet-based product and the Co-Advisor-based third-party managed products.o Assisted advisors with creating investment proposals for prospective clients and with building models for advisor-managed accounts. Resolved model management and trading issues.o Reviewed and updated the policies and procedures guide for the advisory-managed accounts program.o Primary daily operations liaison for the Envestnet relationship, for handling day-to-day issue resolution.• Conducted online demonstrations on Envestnet platform offerings and usage, as well as on Signator’s RIA product offerings and program policies.• Reviewed department procedures and offered recommendations to improve new account processing, not-in-good-order resolutions, cashiering/money movements, and other operations workflows.Key Achievements• Key subject matter expert and contributor to the redesign of department workflows to remedy processing gaps in existing procedures.o Coordinated process improvements and enhancements of advisory operations workflows, including establishing e-delivery for quarterly performance reports, creation of a dollar-cost averaging procedure, and money movement processing.• Contributing member of the project team tasked with transferring all RIA-oriented operational duties from the RIA Support Services Group to the Signator’s Brokerage Operations Group. Created training materials for Brokerage Operations’ staff.

Waltham, Ma, Us

• Senior trader and operations subject matter expert for PPS Select, CFN’s proprietary asset management program, as well as for their third-party asset management offerings: Symmetry Partners and Disciplined Wealth Strategies (DWS).o Coordinated the resolution of operational problems and managed communications between advisors and their support staff and CFN.o Led the communications and project status follow up with internal and external operations stakeholders for PPS Select, Symmetry, and Disciplined Wealth Strategies.• Operations liaison between Commonwealth and Disciplined Wealth Strategies; coordinated the launch of DWS onto CFN’s advisory platform.• Communicated with all stakeholders to coordinate roles in the conversion of CFN’s separately managed account proprietary program over to Envestnet, a third-party asset management service provider.o Collaborated on the development of Envestnet online tutorials and numerous forms updates.Key Achievements• Program Onboarding Operations Lead for Diversified Wealth Management and Envestnet.• Designed the layout for the Advisor360ᵒ platform’s online cash disbursement tool used by advisors and clients to initiate withdrawals from brokerage and advisory accounts.o Worked closely with the Web-Services Team to implement the redesign of the online cash request submission form.

Bachelor Of Science (B.S.), Business Administration - Finance

Associate Of Science (A.S.), Business Administration