Identified various gaps in the business curriculum and updated programs and courses with modern learning methods. Supported the reaccreditation with NECHE and began the business-specific accreditation of the IACBE while following the legislation outlined by the Hellenic Ministry of Education. Designed several modern courses, including courses in AI, and served as the chair of the academic standards committee and a curriculum committee member. ● Hired and developed over 20 faculty members, auditing their education materials, designing best practices, and disseminating those practices in workshops and webinars. ● Redesigned business programs based on market-specific industry experts, often including them in the design process and delivery facilitation.● Designed and developed a library of several asynchronous learning modules and guidelines to be delivered efficiently. ● Invited multiple top-tier business colleges, including the University of Minnesota, the University of Houston, and San Diego State University, to business abroad seminars and workshops. ● Partnered with these universities, often with gaming-specific companies, for visits and workshops. These include multiple engagements with Kaizen Gaming, Regency Entertainment, and the Hellenic Gaming Commission. ● Mentored and advised students on career opportunities and educational paths, often inviting successful MBA graduates to teach in the undergraduate program.

I instructed undergraduate, MBA, and Master of Sales courses through various formats: face-to-face, hybrid, asynchronous, and synchronous. I also facilitated corporate training and operated the B-Cube Entrepreneurship Lab. My courses include BUS 385: Business Analytics for Decision-Making, BUS 512: Leadership and Organizational Behavior, BUS 6120: Strategy, SM 550: Sales Analytics, and BUS 6110: Operations Research.Graduate Courses Taught• BUS 512: Leadership and Organizational Behavior• BUS 6110: Operations ResearchUndergraduate Courses Taught• BUS375 Foundations of Entrepreneurial Management• BUS 385: Business Analytics for Decision Making• BUS 489: Business Internship• BUS 499 Business Capstone• HM 122: Food and Beverage Management• MK 350: Market Research for Consumer• MK 380: B-2-B Marketing• MK 410: Advertising & Public Relations• MK 440: Marketing Management

TAUGHT VIA FACE-TO-FACE, HYBRID, AND ONLINE APPROACHES IN THE MBA, MS IN SALES MANAGEMENT, AND BSBA PROGRAMS.Graduate Courses Taught• BUS 6120: Strategy• SM 550: Sales AnalyticsUndergraduate Courses Taught• MK 360: Services Marketing

Goldratt Research Labs is the world’s leading source of Theory of Constraints based research and innovation services, as well as a provider of strategic and tactical decision support technologies.GRL works with customers from both the private and public sector, typically through joint-research projects, to design, validate, plan, execute and operationalize solutions that help them overcome constraints to Growth.Our customers include some of the world’s largest organizations within manufacturing, distribution, mining, high-tech and publishing, as well as government agencies and NGOs.We offer customers access to field tested Theory of Constraints best practices and solutions across a wide range of applications as well as advanced analytics and decision support technologies that has been proven to deliver step-change improvements in operational and financial results in a low cost, low risk and sustainable way.

The greater mission of GREENBEAT is to raise awareness in the higher education sector of the importance of adopting and training skills for environmentally conscious and sustainable research and innovation approaches. GREENBEAT's research area focuses on Sustainable Future Communication Networks and Technologies, emphasizing networks and technologies that connect intelligence and trustworthiness.The program is in collaboration with the Hellenic American College.

BizOp is a boutique consulting firm that collaborates with Raving Consulting. I provide strategy and development programs for casino marketing and player development, including host management, loyalty program development, and direct mail programs. I focus on tribal gaming around the continental US.

THE UNIVERSITY OF SAINT KATHERINE IS A PRIVATELY HELD NOT-FOR-PROFIT WSCUC-ACCREDITED INSTITUTION. RESPONSIBLE FOR TEACHING ONLINE AND ASYNCHRONOUSLY ONE TO TWO COURSES A SEMESTER.Undergraduate Courses Taught• BUS 310: Business Leadership• BUS 400: Special Topics in Business• MGT 315: Organizational Behavior• MKT 260: Principles of Marketing• MKT 320: Marketing Management• MKT 410: Sports Entertainment Marketing

• Consulted with casinos and resorts on their marketing and operations strategies. Delivering monthly targets to increase revenue and revise operations. Often providing in-depth status reports for the clients and their position in the competitive set. • Developed analytics and reporting to be implemented in the property’s operations. Establishing KPIs and other metrics.• Managed relationships with clients during the VizExplorer software installation process. Identifying needs and developing solutions both inside and outside of the tools.• Provided the software developers insightful user experience cases participating in the development process of future versions of the software. • Assisted with the sales cycle. Providing case studies, speaking with prospects, and assisting with trade shows and conferences.

• Work with development team on product improvements as well as next generation.• Work with marketing on product strategy and roadmap. • Manage customer-focused, multi-channel direct marketing programs, including integrated direct mail and email campaigns. Analyze those programs to optimize revenue. • Understand marketing analytics, customer segmentation, offer generation, campaign measurement and customer research.• Consult customers on player development and casino marketing strategies. Consulting includes loyalty marketing programs, brand management, database marketing, reporting, and host productivity. • Developing internal policies and procedures for the three core software products.• Deliver customer training in a classroom, lab or remote setting. Guide customers through Best Practices.• Partner with VizExplorer customers through the entire Life Cycle from Pre-Sales through installation and training to ensure successful software implementation.• Guide customer A/B testing, increasing revenue and minimizing expenses. • Work with internal analytics team to create customer packets and success stories.

• The role was developed to test and compare a consolidated corporate lead strategy with the then property lead strategy. • Once a corporate lead strategy was determined to be the most effective, a consolidation plan was created to revise the Corporate Marketing personnel and develop new teams. • Worked closely with property and corporate stakeholders to develop marketing customer lifecycles, direct marketing campaigns, online booking channels. • Worked with the M life loyalty marketing program, myVEGAS free to play online casino, and events and entertainment to coordinate marketing offerings and increase customer engagement. • Worked with analytics departments in executing statistical models within the corporate database often conducting A/B testing to test the validity of such models.

• Prior to resort opening developed VIP Services policies and procedures. Managed the butler’s department, VIP services staff, and VIP lounge and bar. • Revised, developed, and managed the processes of casino marketing, international marketing, casino events, lifestyle events as related to casino customers, junket program, and the corporate partnerships programs. • Developed property reporting regarding host productivity, event performance, comp acceptance, department performance, and corporate partnership success. • Developed casino events including national marketing table game tournaments, slot tournaments, and international tournaments and events. Approving casino credit and entry into such events. • Worked on the Identity loyalty program for customer offerings, direct mail customer lifecycle, analysis, and loyalty program offerings.

-Provide input, recommendation and influence with the creation of the VIP Registration/Lounge to create a unique VIP experience-Train, prepare and play an active role in the grand of opening of the VIP Service operations according to The Cosmopolitan standards-Hire, motivate and mentor VIP Host Assistance Team Members and VIP Registration Representatives-Identify issues and provide creative solutions to ensure guest satisfaction-Conduct VIP Registration and Host Assistance training, classes and updates; ensuring each team member is kept apprised with the department’s operations and systems

• Managed luxury hotel room inventory and coordinated with butlers to ensure customer service standards are met. Developed reporting to view the performance of the previously mentioned.• Managed day-to-day operations of the casino marketing call center, telemarketing department, VIP services, players club, and casino events. Developed reporting to view the performance of the previously mentioned.• Managed and developed national marketing tournaments. Executed concert and special event ticketing. Developed reporting to view the performance of the previously mentioned. • Developed national marketing mail and casino host mail programs. Developed reporting to view the performance of the previously mentioned. • Built the telemarketing department to develop customer play into one that qualifies for a hosted experience.

Greet guests promptly and politely upon arrival. Answer telephones in a friendly, timely manner. Assist guests with bookings, changing or inquiring about reservations. Evaluate guest play to properly issue complimentary items. Assist casino hosts, VIP, Players Club, ticketing and other departments with information regarding casino guest. Perform other job related duties as assigned. Evaluate guests’ play to properly issue complimentary itemsRelief Analyst / Administrator Creating Events and Promotions.Relief Supervisor Call CenterQuire Management with SQLManage Casino EventsTelemarketing

Mark silverware. Serve and clear food in cooperation with the Food Server and Bus Person. Communicate with Food Servers, Bus Persons, and in general between the dining room and the kitchen. Perform other job related duties as assigned. Running and delivering foodFood PresentationLine ManagementCounting and Distributing of TipsLead Food RunnerCleaning the Kitchen Wine SuggestionsFood SuggestionsTaking Orders

Oversee staff and operations of the pool area including related departments such as Public Area Department (PAD), Cocktails, Beverage, and Retail to ensure service level standards are being met. Hire, train, and supervise staff. Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area. Monitor overall guest satisfaction on the pool decks with regards to entertainment experience and overall enjoyment levels. Communicate with pool support departments such as PAD, Beverage, Laundry and Linen, Convention Services, Catering, Pool Cafe, In-Room Dining, and Security as needed to ensure the smooth operation of services. Schedule staff and ensure accuracy of timekeeping records. Complete administrative tasks using various technology and software. Perform all duties as deemed necessary for the success of the department.

Greets guests upon arrival in a courteous, caring manner. Loads and unloads guests’ baggage to and from vehicles. Tickets and stores guests’ luggage. Maintains courteous interaction with Bell Persons, Hotel Dispatchers, Door Persons and Valet Attendants. Promotes courteous interaction between Limousine and Cab Drivers. Maintains control and responsibility for the security of the luggage area/room. Provides a vast array of guest information. Maintains excellent knowledge of the company and its amenities and the Las Vegas metropolitan area. Reports all accidents and/or incidents immediately to supervisor and/or security. Assists guests with emergency needs. Performs other job related duties as assigned.

Provides guest safety by watching over water and deck area and responding to emergency situations as needed. Answer guests inquires in a professional and courteous manner. Maintains cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, boxing towels, replacing flags, and cleaning signs. Displays knowledge of pool facility such as length and depth of all pools, location of bars, restrooms, and emergency procedure for rescue. Interacts with guests while adhering to company customer service standards. Performs other job related duties as assigned.

Greets all guests promptly as they enter the pool area. Assists all guests with seating in the pool area. Maintains cleanliness of pool facility by picking up towels, garbage, and other debris in the pool area. Sets up and breaks down pool area by stacking chairs, un-stacking chairs, straightening chairs, and rolling towel bins. Maintains attentiveness to an environment in the pool facility to ensure guest enjoyment. Follows company customer service standards to ensure the highest level of guest service. Sets up and breaks down cabanas, including moving and cleaning cabanas and furniture as needed. Actively distributes towels and sells inner tubes. Fulfills guest requests promptly and assists guests with special requests. Assists with cabana maintenance to ensure all cabana features are properly operating. Demonstrates knowledge of pool facility and services to answer guest questions and fulfill guest needs. Answers questions regarding food and beverage menu options. Prepares and stocks cabanas for guests. Communicates professionally and courteously when interacting with guests and co-workers. Follows company customer service standards to ensure the highest level of guest service. Perform all other duties as assigned.