FieldInsight is End to End Field Service Management supporting complex workflows for the breadth of the HVAC and Service industries. I have taken 20 years of experience, starting as a Developer through to Consultancy working with large Australian Corporates (Financial & Insurance Institutions) in delivering multi-million dollar software solutions and channelled that in to designing FieldInsight to directly solve the most complex needs of Field Servicing for HVAC.My passion is working with Customers, having deep conversations of the problems they face and trying to solve through FieldInsight implementation. In founding FieldInsight I am able to work directly with customers to have the hard conversations about their workflows and where the biggest gains in efficiency can be made. These conversations over the past 10 years has allowed us to understand the HVAC industry (and all the sub industries) in depth, worked with amazing customers that has allowed us to develop a software solution that meets the most demanding requirements.We have an agile approach to the product roadmap with continuous improvement occurring monthly. If we stay stagnate the world passes us by so if we can change, we can also change the outcomes for our customers as well.We love to work with enthusiastic businesses who are ready to systemise and automate HVAC job workflows across Asset Management, Planned Preventative Maintenance, Quoting/Invoicing, Timesheeting, Safety & Checklists, Customer Management through to Field management for Technicians.All our implementations include a thorough scope analysis and work with key stakeholders across all areas of the business to document and implement your workflow. Our automation experts will craft an implementation program based on the level of automation needed to achieve the desired business outcomes.We are tenacious in seeing customers succeed when implementing FieldInsight in to their operations.

Founded and CEO.Agile ManagementRefined Agile project management processes over 9 years, allowing smooth training and utilization of Agile withinorganisations. Introduced Agile into NAB OLRP Projects, and defined LinkMe’s development processes, dailystand-ups, weekly retrospectives, automated testing, build processes and frequent delivery.UCD AdvocateBrought the User Centered Design processes of User Research, Persona Development, User Interaction Design andUsability Testing into LinkMe, demonstrated the benefits and inspired enthusiasm for UCD within the developmentteams and the organization as a whole. Recognized as a subject matter expert, delivered talks for Design Victoria(www.DesignVic.com) on User Centered Design for Small Business.Launching Scheduleflow.comLaunched Software as a Service web application for Small Business that provided an easy to use and valued productfor small business. This involved using User Centered Design processes, Agile practices and remote developmentmanagement of resources in Vladivostok RussiaThe primary focus of this role was product development and project management for Scheduleflow, an onlinescheduling, communication and logistics tool for the field services industry. Scheduleflow is designed to run on thePC or web enabled mobile phones, providing easy ways for small field service businesses to manage schedules, customer communication and logistics. Installed a user centered design culture in the business, bringing on partnersearly to validate the utility of the product in the field.Agile and UCD practices were followed: Working code over heavy documentation, people over process, automationwhere possible and frequent delivery. The team is distributed, with the development resources based in Australia andRussia.Technologies used: Python, Postgres using the Google maps API and Ajax.

Delivery focused Online Development Manager with 13 years SDLC experience and 9 years online developmentmanagement experience. Experienced Agile Development Manager with a technical background and a track recordof working closely with executive stakeholders delivering ‘bottom line’ results.Early adopter of Agile project management practices and in the last 6 years integration of User Centered Design andAgile processes.Unique experience bringing together Agile and UCD principals delivering high quality web applications. Followingopen ‘no surprises’ communication style, providing excellent visibility of projects with the ability to build cohesive,motivated and results driven teams.Starting as an Object Oriented Developer quickly moving up to project management within 4 years, refining teambuilding and delivery processes over the last 9 years.Building highly capable cohesive Agile teams in LinkMe and Schedu

LinkMe brought a new product to the Australian Job Market, a resume search tool for recruiters with a businessnetworking component. Managed the entire online development of LinkMe’s products, providing LinkMe withhighly competitive online products in a timely manner. Introduced user centered design into the organisation and redefined the XP Agile development process into a more architecturally sound SCRUM like Agile process. InstilledAgile practices of weekly retrospectives, daily stand-ups, delivering software in regular incremental and iterativereleases.The product initially comprised of a highly complex Artificial Intelligence Resume Search product. Working withUSC practices and the technical architects this product was visually and architecturally redesigned into a productwhich could be marketed and sold to the Australian Market place, resulting in rapid sales growth.Responsibilities included all aspects of the recruitment process, performance management and termination whenrequired, resulting in the creation of a highly cohesive and committed team of 13 people, made up of 2 Architects, 6Developers, a Business Analyst and User Experience Analyst, Senior Tester, Graphic Designer, and an InfrastructureAdmin.Cores systems delivered by the team- Re-engineering of the core search product.- Job Board- Integration into third party job boards, via different interfaces, web services and FTP.- Social Network- Community PortalsAdditional responsibilities included Vendor management across SEO, Third Party Search product, and User Centered Design Consulting assessing competitiveness, and negotiated contracts.Technologies used: C# .Net, MS SQL Server, NHibernate, Third Party Search engine.

Responsible for Product roadmap and management of technology team.

National Australia BankRelease Manager (Consultant)2004Online Personal Loans Application (6 Months)Responsible for the redevelopment of an Oracle Application Server system using J2EE with Oracle backend. Provided improved online customer experience by simplifying the personal loan form and enhancing accessibility andusability of the system. The system was architected in a flexible manner, allowing the business to make changes tothe system in a reduced time frame.(Completed the Prince2 certification during this period)

Adaptive International Pty Ltd (Now Hyro)Senior Project Manager2003Successfully delivered 7 projects across the full project lifecycle from requirements to go live and support. Key projects delivered are expanded below.National Australia Bank – IAS (Impaired Asset System) (12 Months)Senior Project Manager responsible for the delivery of an IAS system within a very complex multi stakeholderenvironment. Managed a team of 25 developers across two teams, business analysts, architects and testing staff.The system was delivered following Feature Driven Development, an Agile development methodology.The Impaired Assets System was a J2EE WebSphere Oracle system, automating previously all-manual proceduresfor managing accounts which were not being repaid, through bad-and-doubtful-debt workflows. This system provided more accurate statements to these customers and provided the bank with improved audibility and traceability.Additionally managed major ongoing scope variance during project through NAB’s change control process.Adaptive International Pty Ltd (Now Hyro)Project Manager2002Client: Telstra – Dealernet (12 Months)Managed a 7 person Feature Driven Development Agile team, liaising closely with the client project manager andsponsor, building a very strong working relationship through the full SDLC, through to go live and providing 3rdlevel support technologies including J2EE, Websphere, Oracle.

Computer Associates Pty LtdSenior Developer, Pre Sales Consultant, Team Lead1997 to 2001Starting as a graduate Developer quickly moving up to Senior Consultant and Team Lead roles, working on diverseprojects across different industries including: Insurance, Finance and Government. 12 months as a Pre Sales consultant traveling to New Zealand providing technical sales support. Responsibilities also included the developmentacross the full SDLC for each of these projects.The main delivery methodology was an early Agile Processes called the Rational Unified Project, and followingObject Oriented development practices. Languages: Forte (early java like language), VC++ and Artificial Intelligence.