Marcia Fradkin Email & Phone Number

Past experience - Talked to Pension and 401(k) participants re problems/concerns about plan; talked to stockbrokers and policy owners of annuities re withdrawals/distributions/tax issues; spoke with software users about systems and various facets of benefits administration

Schaumburg, IL

• Worked to recover funds for clients by investigating payments made by automobile insurance and making certain that when added to clients' payments, did not result in overpayments to providers.
• Examined health plan documents and automobile insurance policies, to discover responsibility for paying benefits.
• Recaptured monies owed to health plan from automobile insurance.
• Obtained constant flow of payments to clients, with checks for lien amount, up to benefit limits, or for overpayments

• Ran pension calculations for Defined Benefit Plans, including those for special populations, non-qualified benefits (SERP, QDRO), meeting daily metrics.
• Started pensions, made changes involving death, divorce, Power of Attorney.
• Responded to requests for pension and death calculation verification.

• Answered questions from participants of retirement plans, including inquiries regarding vesting, loans, withdrawals/distributions, fund transfers; handled these transactions.
• Solved problems for participants, addressing their concerns enrolling in plan and making changes.
• Prevented issues from escalating into difficult situations by empathizing with participants and calmly explaining what we could do for them.
• Simplified information regarding payout options, tax and penalty issues.Dept. consolidated to Ft. Wayne, IN

• Answered questions from brokers and policy owners regarding annuities, handled fund transfers and withdrawals.
• Educated contract owners regarding distribution options and tax issues.
• Reduced broker/owner complaints by resolving issues in a timely manner.

• Temporary PositionResponsible for administration of 401(k) and Profit Sharing Plans, including determination of eligibility and vesting. Tested plans to ensure that plans were not discriminatory – top-heavy, ACP/ADP.
• Improved customer service by meeting with clients to field questions and explain new regulations/strategies.
• Updated Summary Plan Description, checking it for compliance with Pension Law, and rewriting sections for ease of understanding by employees.
• Examined loan and distribution documents for accuracy and conformity with plan document.

• Provided answers to clients on Defined Contribution/Cafeteria Plan administration, Qualified Plan/Cafeteria documents, for third party administrators, HR personnel, attorneys, accountants. Prepared/ administered.
• Illustrated improved methods for accomplishing system and administration goals of benefits professionals.
• Negotiated prices for educational materials, reducing costs by approximately 10%.
• Developed training materials/conducted classroom and one-on-one training on Defined Contribution System.
• Reviewed documents for compliance prior to submission to IRS; avoiding rejection and increased labor costs by recommending necessary changes.
• Supervised testing of system to minimize errors and client complaints.

Bachelor, General Studies; Communications

Litigation, Communications