Emilio Tovar Email & Phone Number

Avondale, Az, Us

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Bangor Base, Washington, United States

• Provide on-site customer support to over 1000+ users with computer issues.• Conduct re-imaging of computers on a weekly basis.• Conduct ticket management with NMCI Service Manager.• Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations• Confirm and prioritize project plans and deliverables with the customer.• Prepare and document Chain of Custody reports for classified and sensitive material.• Troubleshoot computers for software or hardware faults.• Perform upgrades and enhancement on computer hardware.

Keyport, Washington, United States

• Provide on-site support to over 250+ users with computer issues• Ensure software and systems quality and functionality such as restarting crashed processes like explorer.exe, replacing corrupted files in programs or equipment, and adding missing software.• Configured local user environments to include software/hardware interfaces such as adding printers, monitors, webcams, etc.• Troubleshoot electrical and network equipment such as LAN drops, test sets, computers and printers.• Troubleshoot folder and file issues using Active Directory and file permission settings.• Provide asset and supply support to IT related hardware such as ordering toner, new monitors and other peripherals.• Manage over 250 + laptops/computer assets, and conduct periodic asset inventory.• Educate others by making “How to” Guides.

Bangor, Wa

• Provided excellent customer service and assistance to military personnel and affiliates.• Promoted awareness of security issues among management and provided recommendations to maintain a safe environment.• Adhered to government policies such as standard operating procedures.• Effectively communicated with military law enforcement daily to perform safety operations such as training scenarios or the test of security systems.

Bangor, Washington

Stationed onboard the USS Henry M. Jackson(Gold)• Daily management of the work center consisting of 8 personnel where I prepared, presented and evaluated maintenance plans and reports.(2 years)• Conducted periodic, corrective, and preventative maintenance on computers, data servers, printers, and weapon systems.(4 years)• Reviewed and analyzed system logs, checking for any faults or abnormalities.(4 years)• Conducted troubleshooting, repair and replacement of software/hardware such as graphic cards and program applications. (4 years)• Oversaw the conversion to fiber on Trident combat/navigation systems which required communication with several work center supervisors to ensure the integration of all system components. (1 year)

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Relevant Coursework: Legal issues in Information Security, IT Foundations, IT applications, Intro to Cryptography, Project Management.

Associate Of Applied Science, Information Technology- Networking, 3.83

Activities and Societies: Phi Theta Kappa Honor Society Member Relevant Coursework: Microsoft Lan administration I, II & II, Networking.

1 Year, Criminal Justice And Corrections