Laura Publico Email & Phone Number

Pasadena, California, United States

Los Angeles County, California, United States

Performed rigorous and confidential in-person training for a role as a Field Service Technician. For this role, I was trained to troubleshoot hardware issues on specialized printers and in person ballot marking devices, IPads and Android phones that are to be utilized during the 2024 Presidential Elections. Recognition as a fast learner with great interpersonal skills, I was given the opportunity to move laterally to call center role to support FST's and Election workers in the field for the days encompassing the allowable in person voting days in LA county.

South Pasadena, California, United States

Spearheaded patient care under individual discretion of the physician, exhibiting autonomy and adeptness in managing medical cases. Orchestrated patient follow-ups and aftercare protocols, ensuring seamless continuity of care and enhanced patient satisfaction.Played a pivotal role in management as a liaison for patient conflict resolution, leveraging stronginterpersonal skills to mitigate disputes and foster positive patient experiences.Assumed the role of New Patient Coordinator and Invisalign® coordinator alongside routine assistantresponsibilities, streamlining onboarding processes and optimizing patient flow for enhanced efficiency.

Los Angeles, California, United States

Proficiently operated advanced Ophthalmic equipment to conduct patient pre-testing, screened for potential concerns prior to their consultation with the doctor. Performed visual field test, operated Humphrey and TopCon medical equipment. Trained patients to wear and care for contact lenses. Managed Small business Patient portal to communicate with patients and providers. Project managed the transfer of years worth of stored physical patient files into digital records. Conducted meticulous audits on submitted insurance claims, ensuring accuracy and compliance with regulatory standards to streamline reimbursement processes. Efficiently managed front desk operations, handling appointment scheduling, welcoming new patients, and verifying insurance details to ensure a smooth intake process.Spearheaded office logistics by overseeing the procurement of daily supplies, optimizing inventory levels for seamless daily operations.Provided essential support to a dynamic team of Optometrists, ensuring smooth workflow and assisting in the maintenance of diverse contact lens and frames inventory from multiple suppliers.

Los Angeles, California, United States

Commenced a successful retail journey at the Pasadena Nordstrom Rack location, progressing from a dedicated sales floor associate to assuming leadership as the Women’s Department Lead, positioning myself as a prime candidate for advancement.Transitioned to the newly established Nordstrom store at the Glendale Galleria, where rapid recognition led to participation in the prestigious FNL (Future Nordstrom Leaders) certification program, showcasingcommitment to professional growth and leadership potential.Engaged in multifaceted daily responsibilities encompassing meticulous sales floor upkeep, strategicstocking initiatives, deepening product expertise, fostering strong customer rapport, and adeptly cross-selling across diverse departments, enhancing overall customer experience and sales performance.

Professional Certificate, Information Technology

Activities and Societies: regular zoom meetings, in person workshop, workshops, study groupsRigorous course work designed to pass industry.

Bachelor Of Science (Bs), Social Sciences

Graduated with a Bachelor of Science in Social Science; minor in Anthropology. Became a certified English teacher and taught in Jinhua.