Professional IT consulting services and technical support for Microsoft Networks. Provide Windows 10 to Windows 11 migration service. Create computer images and reimage computers. Assist clients with IT problems as their IT services needs arrive. Clients have been the US Senate, the US Capitol Police, Hewlett Packard, Comcast Business Class, Xfinity, Reliable IT, AT&T United Negro College Fund, and Federal Trade Commission. Answered help desk phone calls, assessing type of request and logging them into automated ticket tracking system.Assure that incidents/requests are handled according to agreed procedures, ensuring that documentation of the procedures and components are available in an appropriate form for those providing support.Research resolution to Tier 1, 2 and 3 issues.Managed active directory and callers request to retrieve passwords, unlocking network accounts, and handling other security issues.

Provide tier 3 customer support include network troubleshooting, software bug investigation, performance optimization, data recovery, security incident response, and product customization or configuration. Build new Windows 2019 Files server for new office deployment.

Key responsibilities include day-to-day network support, problem resolution, monitoring and maintenance of LAN, VOIP telephones and e-mail systems for a staff of 215; provide system administration and troubleshooting for file, print, e-mail and application servers in a Windows 2003 environment; deploy and implement Windows Active Directory 2003 with user administration duties, including creating users and groups, assigning user and group rights, setting up shares, volumes and directories and monitoring servers, storage and events; recommend, plan, test, install and configure network servers and applications; manage and troubleshoot Cisco Firewall, Switches, and access control systems; administer Access Rules, VPN, PPTPVPN, SSLVPN connections, LAN and Routing protocols; integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems; ensure system connectivity of all servers, shared software, groupware, and other applications; provide vendor management, system administration, and troubleshooting for Mitel and voicemail and phone system; create and maintain documentation as it relates to system configuration, mapping, processes, and service records; ensure compatibility and interoperability of in-house computing systems; monitor and test system performance; prepare and deliver system performance statistics and reports; install and support Windows server operating systems and application software, upgrades, and security patches , and Citrix; download, test, install and verify all Windows server and workstation updates ; install, deploy, monitor and maintain GFI Endpoint Protection A/V software-on Servers; provide escalation support for technical problems and perform problem diagnosis and resolution; manage and maintain a Cisco based wireless network;

Network Technician Stationed at the U.S. Senate supporting a General Dynamics Government Contract. Perform workstation imaging, installation, support networks and Active Directory environments, provide hardware issue resolution, and install printers and workstation imaging. Deploy and support Windows2003 / Windows 2008 Server / Windows NT / Vista / Windows 7. Provide Blackberry installation at the enterprise-level and upgrade network hardware and software components. Install, upgrade, and configure network printing, rights, security, and software on file servers. Ensure that installed equipment meets clients’ requirements in regards to their access to resources on the network. Expert at conducting root cause analysis and determining when to escalate certain issues, maintaining a high level of client satisfaction.

LAN AdministratorFor an IT consulting services firm specializing primarily in Applications Development and Systems Engineering for commercial and government clients, upgraded a Windows NT 4.0 Network to Active Directory integrated 2000 network and activated Active Directory integrated network user accounts. Set up remote access for laptops, either via Virtual Private Network (VPN) or through Remote Access Server. Installed, deployed, and updated anti-virus and applications software, as well as operating systems (Windows 98, Professional 2000, and XP Professional). Utilized excellent multi-tasking skills to prioritize and perform multiple tasks, with little or no supervision. Expert problem solver of complex and difficult issues. Served as the primary “go to person” for Desktop Support and Network Administration for all client sites. Backed up servers and restored data. Built and administered Exchange servers. • Configured, installed, and administered Dell Network Attach Storage Devices and Sonic Wall VPN / Firewall.• Upgraded Exchange server 5.5 to Exchange 2000 in a new domain.

U.S Army Veteran DD214 February 5, 1969 to March 10, 1972Basic Training Recruit February 7, 1969 to April 13, 1969 Ft Bragg, NC Advanced Individual Training 70A10 E1-E2 April 14, 1969 to June 27, 1969 Ft Jackson, SC Clerk Typist 71B30 E3 August 4, 1969 to June 4, 1970 HHC, USAREUR Mannheim, Germany Administrative Specialist 71L20 E4 June 4, 1970 to October 15, 1970 HHC, USAREUR Mannheim, Germany Administrative Specialist 71L30 E5 June 15, 1970 to March 6, 1972 HHC, USAREUR Mannheim, Germany