Publius P. Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

• Leading the delivery of IT services on infrastructure and application for key diamond clients• Managing critical deal with complex IT solution as technical project manager• Leading a team of about Senior Account Managers delivering for cluster of accounts• Play vital role in complex solution implementation for new deals providing direction and support along with the responsibility of delivery

Bangalore

Service Delivery Management End to End IT Infrastructure management in Complex IT environments including towers like Command Center (Level 1 & 2 Service Desk majorly performing monitoring, Batch Job Management & Control M support), Server Administration (Windows, VMware, Citrix, Unix & Solaris servers), Storage Management (EMC & HP) & Network Administration (HP Openview) teams  Defining governance structure and best practices for project as well as preparing proposals, delivering business presentations to clients; managing client expectations, concerns, issues & escalations and building long-term business relationship. Carrying out resource planning, technical direction, effort estimation, tracking, risk management & mentoring; analysing user requirements and statistics to identify trends and resolve performance issues.  Defining service standards and guidelines that serve as benchmark for excellent service delivery and as per Global standards; ensuring adherence to Service Level Agreements.Systems Administration / Network Management: Supervising the provisioning of new servers, installation and maintenance; performing systems backups and restore procedures; modifying basic scripts to resolve performance problems; provisioning new servers, imaging; handling other daily routines.  Team Management: Leading, mentoring & monitoring the performance of Team managers, team members; setting up and maintaining Critical to Quality & Critical to Process targets; ensuring higher productivity and meeting of individual & group targets.  Managing routine people management tasks like shift rotation, performance evaluation, front ending customer escalations and setting up corrective action plans.  Ensuring skills enhancement and development of every individual in the team; conducting periodic performance appraisal, motivating the team and retaining critical resources for the benefit of organization.

Manage end to end global IT projects, transitions and migrations for Aviva (UK's largest insurance service provider)

Global Transition Lead (2006 till 2007)Main SPOC in India Transition Team within Cross Center Operations GroupHandled three major transitions for HDSTelecom Engineering & Deployment Specialist (2004 till 2005)Leading a team responsible for Global Voice Infrastructure service delivery

Bachelor'S Degree, Computer Application

Diploma Of Education, Electrical, Electronic And Communications Engineering Technology/Technician