Bill Go Email & Phone Number

Manchester Area, United Kingdom

My primary responsibility in this role is to track and optimize the competency and availability of approximately 600 drivers. To support this, I developed multiple Operational KPI dashboards that provide real-time insights into traincrew status, enabling us to identify and address key trends on a daily, weekly, and periodical basis. Our team successfully navigated the stabilization phase of the business, increasing the percentage of fully competent drivers from less than 50% to over 70% within a year. This achievement, combined with the dedication and collaborative efforts of other teams, resulted in a 70% reduction in daily train cancellations. Additionally, I assisted the Senior Analyst in managing the rolling 5-year Workforce Plan and strategising our recruitment activities for upcoming timetable changes.In addition to using traditional analytical tools to present my findings, I leverage my design skills to create visual maps and eye-catching reports, making complex information understandable for both internal and external stakeholders. Besides, I often undertook depot visits to understand local needs, which informed our decision-making at headquarters. These visits also allow local teams better understand our analyses and enabled us to provide adequate support to them.Through my interdepartmental work with Business Assurance, Customer Experience, Commercial, Control & Resources, and Performance, I have gained a deep understanding of the industry. This comprehensive knowledge allows me to effectively contribute to enhancing customer travel experiences, ensuring railway safety, and improving operational efficiency, ultimately driving revenue growth and deliver a better railway for stakeholders.

Manchester Area, United Kingdom

As an apprentice at TPE, I had the opportunity to work across various departments and gain valuable experience in stakeholder engagement, regional development, customer experience, and control and resource management. Here are some of my key contributions:Stakeholder Engagement: I participated in regular meetings with stakeholders such as MPs, mayors, and industrial partners, where I helped gather and present technical data to position our business effectively and respond to challenges confidently.Regional development: I was involved in various regional development masterplans and helped upgrade stations to fit local plans while providing a seamless travel experience. I also used my research and project management skills to anticipate future network demand and mitigate risks.Customer Experience: I assisted in delivering TPE's passenger handling plan during rail strike days and attended Rail Replacement Service workshops and contract review sessions. Using my data analysis skills, I identified inaccuracies in the figures provided by our contractor and suggested improvements.Control and Resource Management: I supported the TPE Control and Resource team by forecasting traincrew availability and developing a semi-automated input system to digitise the manual process of populating the uncovered service list. My Excel skills and ongoing apprenticeship course were key assets in this role.

Manchester, England, United Kingdom

As a train dispatcher, I prioritised the safety of passengers by ensuring that trains were dispatched in compliance with company protocols. Additionally, I provided excellent customer service by utilising information technologies to offer relevant and precise travel advice.

Hong Kong Sar

In my role, I conducted surveys and inputted data for preliminary analysis. My clients ranged from government organisations to privately owned businesses, including the Airport Authority, Transport Department, Environmental Protection Department, Planning Department, and Mass Transit Railway. Additionally, I supervised and instructed new colleagues on how to properly conduct research. My primary focus was on transport planning, urban development, and sustainability studies.

Hong Kong

I provided assistance to a university research project focused on studying citizens' political opinions. Additionally, I offered IT hardware support and assistance. I also collaborated with student focus groups to discuss related social-political issues.

Hong Kong Sar

I conducted surveys and investigations on behalf of Ocean Park Hong Kong to support the construction of the South Island Line for MTR and the Transport Department. My primary focus was on studying travel patterns to ensure the right delivery of the project.

Hong Kong Sar

In my role, I sorted and organised personal files to ensure proper record-keeping. I also developed a QR code-based system to digitise the temporary staff card borrowing procedure. Additionally, I assisted with recruitment efforts and delivered the corporate message during the depot opening day.

Hong Kong Sar

As part of my responsibilities, I recorded the usage of local minibus services and predicted the demand for these services. This information was utilised to ensure that there was sufficient capacity to meet the needs of passengers.

Data Analyst Level 4, Distinction

Master Of Arts - Ma, Political Science - Philosophy And Political Theory, Merit

Bachelor Of Arts - Ba, Philosophy, Upper Second Class Honours

Study Abroad Exchange, Philosophy