Our mission is to empower neighbourhoods and digitalize the property industry.Primary Focuses: Product Development, Product Management, Strategic Planning and Change Managmenet- JaGaSolution, an integrated property solution that consists of JaGaApp, workflow management, accounting, access card and guard tracking capabilities https://jagasolution.com/- JaGaApp, a platform that connects residents, building managers and security guards in gated neighbourhoods- HeyJaGa, a service marketplace that allows users to book home-based services- JaGaPartner, a service vendor solution to manage their daily bookings on the go- Always on the look to identify and tackle any necessary need for changes to be introduced in the company - Work closely with developers, designers and marketing team to launch web and applications

Driver behind M18 Channel Initiative Knowledge Management, Contact Centre Technology and Chat at RetailStarted off with outlining goals, identifying user and channel gaps, story boarding end to end customer journey (web, app, contact centre, retail centre), forming of business requirements, evaluating established and lightweight vendors, conducting proof of concept, verifying ambition against bridge alliance and working out management presentation with end goal in mind to drive customer centric knowledge among customers, internal and external assisted channels.

1. Customer Intimacy attachment ( 6 months- Sunway Pyramid Maxis Centre )- Contact centre and retail centre operations hands-on- Took lead in driving employee engagement initiatives in retail centre- Evaluated and consolidated feedback for process improvement2. Technical Expertise attachment ( 6 months- ISD Go-To-Market )- The bridge between product owners and system owners to translate business requirements into functional requirements- Launched below the line and above the line products such as Prepaid FAST weekly passes, Prepaid ToothFairy Mobile Internet Passes, RedApps Banner, Indonesia Hot Ticket, Customer Management System Phase 3.0 and Wireless Broadband 78 Plan3. Operational Excellence attachment ( 6 months- Trade and Partnership )- Responsible for accessories ranging, demo units, go-to-market product evaluation and incentive scheme- Involved in Maxis first Lifestyle Store Pilot - One of the driving team members in Maxis Note 7 Recall 4. Business Impact attachment ( 6 months- Maxis Payment Team )- Translated business requirements into actions by leading a team of developers and business analytics using agile methodology- Enabled Maxis 100% digital channel, Ookyo on easy payment programme- Conducted detailed user acceptance testing for every deployment- Rolled out MaxisPay web and mobile user interface