In my role as an Associate Professor at Universitat de les Illes Balears, I provided students with in-depth knowledge of tourism distribution and commercial relationships. I developed curriculum to enhance understanding of the various ways tourism products are distributed and the roles of intermediaries in contracting.

In my role as Product & Services Development Manager at Destination Services - Hotelbeds Group, I led global project initiatives to align products with other brands, resulting in increased market share and customer satisfaction. I developed new products and services to support future growth and supervised their implementation in various destinations to ensure seamless execution.

In my role as Operations/Exploitation Director at Barceló Viajes S.L in Palma de Mallorca, I led initiatives to optimize internal processes and maximize productivity in the travel industry. By managing customer call centers and online sales platforms, I successfully drove revenue growth and enhanced customer experience. My strategic approach to operations resulted in increased profitability and streamlined processes for the company.

Commercial. Responsible of definition and execution of the company commercial plan in order to achieve the sales objective (more than 300 million € in 2011). Sales control, organize and develope strategies and action plans at internal level (own travel agencies and central departments) and with external providers and clients (special agreements and sales campaigns) to achieve company objectives.Operations. Responsible of five internal service departments: Personnel Administration… Show more Commercial. Responsible of definition and execution of the company commercial plan in order to achieve the sales objective (more than 300 million € in 2011). Sales control, organize and develope strategies and action plans at internal level (own travel agencies and central departments) and with external providers and clients (special agreements and sales campaigns) to achieve company objectives.Operations. Responsible of five internal service departments: Personnel Administration, Operations, Help Desk, Quality and Mundosenior Asistance (guides) with more than 35 employees. Personnel Administration and Help Desk provide services to American Express Barceló Viajes. Show less

New position with focus and responsibility on internal processes optimization and risk control (credit management, payments to providers and franchise debt). In addition responsible of the Barceló Business Account Management team for corporate clients from January 2006 until Joint Venture with American Express in Juny 2008.Still responsible of internal service departments: Help Desk, Booking, Quality and Mundosenior Asistance.

Support to General Manager in: reporting monthly business situation to England (First Choice), business budgeting, definition of best operating methods and business regulations. Member of Barceló Viajes steering committee.In addition to previous duties, in November 2002, responsible of Call Centers: Customer Call Center and Web (telephone and online selling) and internal call centers (Help Desk and Booking). Responsible of the Barceló Viajes call center platform unification project… Show more Support to General Manager in: reporting monthly business situation to England (First Choice), business budgeting, definition of best operating methods and business regulations. Member of Barceló Viajes steering committee.In addition to previous duties, in November 2002, responsible of Call Centers: Customer Call Center and Web (telephone and online selling) and internal call centers (Help Desk and Booking). Responsible of the Barceló Viajes call center platform unification project (from four local centers to unique one in Palma).In January 2005, responsible of Quality and Mundosenior Asistance (guides) departments. Show less

Responsible of review and definition of processes in Central Services Departments: Human Resources, MIS (Management Information Systems) and Comunication. Central Services Controller and reporting to TUI.